Accreditation, Certification and Training (ACT) Project Tyler - PowerPoint PPT Presentation

Accreditation, Certification and Training (ACT) Project Tyler Wightman, Director, Operations

Presentation Objectives 1. Introduce the Accreditation, Certification and Training (ACT) Project 2. Seek your input

ACT Project Scope – Accreditation – Certification – Students Improving service delivery through: – Process improvements – Technology

TODAY YOU @

FUTURE – Service Focus INFORMATION • Contact Information • Certifications • Learning & Development History • QMPs • Payment FREQUENTLY Records ASKED QUESTIONS

Today – Application Process • Fill in the application form in full • Fax, email, mail form in to Council • Wait – for Council staff to receive and review • Phone discussions to: – Correct or augment information – Obtain status updates • Mail in certificates of completion

Future – Application Process • Online application form will: – Pull relevant information from your secure profile – Guide you through form completion (required information prompts) – Submit application with one click • Real-time status updates • Certificates can be uploaded right into system

Future – Accreditation Contact Information Applications QMP Audit Report Internal Review Designated employees Organization Profile Levies and fees Notifications

Future – Certification Contact information Applications Update DoPs Continuing Education Notifications Your Profile Mentoring Program

Future – Learning 22+ Online Courses Your Learning Path Your Course Progress Course Registration & Classroom Availability On-demand Tuition Your Profile Tax Slips Notifications

Future Scalability • Technology must be flexible to support other Council programs and services in the future: – Sub-Councils – Audits – Appeals – Complaint Investigations – Conference Registration – Other?

Benefits • Convenient • Empowering • Faster Service • Easy to Use • “Single Source of Truth” • Program and System Oversight • Enhanced Service Offerings

Learning Management System

What’s Next? • Select CRM system • Stakeholder Engagement: Training & Communication • Systems and processes will be implemented in 2018

Your Feedback • What do you like about what you heard today? • What concerns you? • What do you need the system to do?

Questions?