All in a Days Work From Front Line to Director Sara L. Hensley - - PDF document
3/3/16 All in a Days Work From Front Line to Director Sara L. Hensley CPRP, Director Austin Parks and Recreation Department Leadership lessons from the Disney classics 1. Beauty and the Beast Dont force love; earn it Leadership
Sara L. Hensley CPRP, Director Austin Parks and Recreation Department
From Front Line to Director
Leadership lessons from the Disney classics
Leadership lessons from the Disney classics
for it, who will?
Leadership lessons from the Disney classics
and that is OK.
Leadership lessons from the Disney classics
is about sacrifice.
Leadership lessons from the Disney classics
gift you can give others.
Leadership lessons from the Disney classics
for the weak
Leadership lessons from the Disney classics
8. The Emperor’s New Groove:
Leadership lessons from the Disney classics
world
Leadership lessons from the Disney classics
is the most precious to you.
Leadership lessons from the Disney classics
awesomeness
Leadership lessons from the Disney classics
come true, you have got to leave your tower.
Leadership lessons from the Disney classics *
* Doug Rice
1. Be Clear 2. Be Concise 3. Be Concrete 4. Be Correct 5. Be Coherent 6. Be Complete 7. Be Courteous
Communication Tools
1. Leadership and conflict go hand in hand
2. Leaders who don’t recognize and deal with conflict will eventually see the good talent walk out the door in search
3. The challenge of conflict really lies in how you choose to deal with it!
kely fester the conflict and have it growing into resentment, withdrawal or infighting that will hurt people and the organization
Managing Conflict
Conflict is inevitable, but combat is optional
Max Lucade
1. Effective communication about what will and will not be tolerated
ced ures and ground rules are in place
2. Be proactive - Handle it up front 3. Understanding the WIIFM Factor 4. Pick your battles 5. Use conflict as an opportunity
Handling Conflict Skill Importance by Management Level
Technical Skills Technical Skills Technical Skills Human Relation Skills Human Relation Skills Human Relation Skills
Conce ptua l Skills
Conceptual Skills Conceptual Skills Middle Manager First-line Manager Top-level Manager
Always remember the distinction between contribution and commitment. Take the matter of bacon and eggs. The chicken makes a contribution…The pig makes a commitment.
John Mack Carter
City of Austin Director, Parks and Recreation Department