SLIDE 9 9
Case Study—Supplier Diversity
Supporting SDVOSB spending goals Situation Analysis
- Challenge: Risk of missing fiscal year government spending requirement with certified disabled
veteran business (SDVOSB)
- Goal: Approached to design and implement a program to reallocate spend through a diversity supplier
Partnership Approach
- Identified small supplier and negotiated
pricing and fees independently
- Extended current contract pricing to supplier
to minimize cost impact of program implementation
Customer Value Delivered
- Overachieved annual spend target—Moved
$1.5M in spend through supplier in 2 mo.
- Provided customer service support to ensure
no impact on service levels
- Utilized on-site staff to expedite backorders and
billing issues
- Provided summary spend reports