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Discovery Island Simulation (DIS)
1
MCS Associates
Management Consultancy Services
Benefits of a simulation
- Methods
- Standards
- Frameworks
- Practice
- Experience
- Experiment
Discovery Island Simulation (DIS) MCS Associates Management - - PowerPoint PPT Presentation
Discovery Island Simulation (DIS) MCS Associates Management - - PowerPoint PPT Presentation
Discovery Island Simulation (DIS) MCS Associates Management Consultancy Services 1 Benefits of a simulation Methods Practice Standards Experience Frameworks Experiment Theory Simulation Best learning experience
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SLIDE 3
Simulation: Learning cycle
DO Evaluate Check New Procedures Measure Communicate
GOAL
Learn Create
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Simulation considerations
- Simulation of reality, is not reality
- Short timeframe
- Magnification of symptoms
- Provide room for mistakes
- No predefined outcome
- Every action will impact the outcome
- Application of theoretical concepts
- Learn by practice
- Promote team building and
workgroups
SLIDE 5
- Manage a seasonal tourist destination at an
isolated island
- Improve the infrastructure
- Optimize the operations
- Correlation of the island infrastructure
and your organization structure
- Implement and practice ITIL concepts
- Different scenarios for specific situations
Simulation global concept
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Module
Simulation layout
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Achieve a higher organizational maturity though experimenting in the simulation
Maturity Levels
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Improvement the
- rganization
Capability Level Time
1 to 3 months 3 to 9 Months 9 to 18 months
Actual State Improvement Project Implementation Short term recommendations Quick Wins Good practices collection Management activities development Quality structure development Re-Assessment Institutionalisation Organization culture Continuous Improvement
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Why Discovery Island?
- The simulation:
– Better learning experience – Covers all aspects of an organization (strategy, controls, objectives, projects, etc…) – Covers all ITIL processes within the lifecycle – Multiple scenarios (Lifecycle, Improvement, Maturity, Process specific, etc…) – Adaptive (can be tailored to different situations within an organisation) – Multiple languages: English, French, Spanish; (The only existing ITIL Simulation in French)
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Why Discovery Island?
- MCS Associates:
- High level of ITIL and Service
Management expertise
- Years of experience trainings,
simulations and in process maturity
- Highly competitive rates
- Close follow up of customers
- High rate of customer satisfaction
- Business references worldwide
SLIDE 11
MCS Associates
Management Consultancy Services
Management Consultancy Services
Slide 11