for Gavin vin He Henderso derson He Head d of FM Se Servic - PowerPoint PPT Presentation

Introduction to Shaw healthcare for

Gavin vin He Henderso derson He Head d of FM Se Servic vices es

 £100m pa turnover  £11.6m ebitda  65 Care Facilities Nationwide  2107 Registered Care Home beds  1397 day Care Places  288 Residential Houses  55% income from Long Term LA/PFI Contracts  £1.2bn long term contract value  3800 employees

Shaw healthcare - Overview Hard FM services including asset & life cycle management into 3500 beds 65 care facilities where Shaw delivers care under PFI/PP contracts 8 care facilities where Shaw delivers FM ( Hard & soft) Services as a PFI sub contractor Shaw operates 1029 registered dementia care beds – equating to over 48% of beds 3 NHS Hospital Catering Contracts Largest Home 90 beds 6 Beds Smallest Home

 Employee ownership 83%  Shaw Foundation ( Charity ) 14%  Bridges Holdings ( Investor L/T) 3%

 The Journey  Audit/Report/Recommend

Inconsistent ◦ - Supplies  - Food Quality  - Menu planning  - Nutrition  - Dysphagia  - Equipment  - Allergens  Food Presentation & Service to Residents ◦ - Environment  - Table Service Presentation  Standards ◦ - No Mealtime standards being adhered to  Lack of support & direction ◦ - Insufficient support to Home Managers  - Insufficient support to Kitchen Teams  Food costs ◦ - No procurement Policy  - Excessive Food costs 

Priorities  Question - Home Cooked or Cook Chill/Frozen ????????  Procurement – Food Supplies – One stop shop – support / partnership  Recipe folders – consistency – Nutrition info – Allergens info  Menus – Presentation – consistent - flexibility  Regional Support – Regional FM Managers  Mealtime standards – Consistent approach  Table Presentation  Cook Training  Food Budget focus 

 Regional FM Managers  Wales & West Mids  South East  East Mids & London

 Qualified Cooks  Developing Kitchen Assistants  Dyshagia Training  Auditing  5 Stars – Score on the Doors

 Commercial grade  Right equipment  Standardisation  One supplier

 Continually review  Continually improve – best practice  All suppliers Online Ordering  Continued partnering with Suppliers  Food Budget / Spends  Technology - integrated  FOH - Residents  BOH – Kitchen & Menu Costing  Labour saving

 Shaw strategy to double the business in 8 yrs  Current  4 new build Care Homes in next 18 months  Short list for 11 new build Care Homes  Organic complementary growth