IATA Webinar 14-October-2020 Our Response to COVID-19 Slow recovery - - PowerPoint PPT Presentation

The T raveler Centric Airline Retailing Platform By JR T echnologies

Air Tech Players Responses to COVID-19 IATA Webinar 14-October-2020

Our Response to COVID-19

CON ONFIDENTI ENTIAL

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

100 200 300 400 500 600 700 800 900 1000

Slow recovery

North America Europe China Japan India Southeast Asia South America Middle East & Africa

Airli line revenues dr dropped by y som some 85%. 85%. The cl clim imb ba back to to 2019 2019 levels is s goin

• ing to

to be be ste teep an and will ll require a a lot t mor

• re than

un undercutting the competitors’ far

• ares. The mos
• st

t important dif differentiation will ll be be in you

• ur pas

passenger pr processin ing bu busin iness models ls. This is s the ri right tim ime for

• r ai

airlines to to reflect on

• n a

a lon

• ng te

term strategy that will ill ena enable them to to sell sell an and fu fulf lfill ll everyt rything wit ithout the extr xtra cos

• st

t of

• f staff to

to ha handle it. . Aerostream is here to enable this transformation.

Sell anything through any channel and seamlessly fulfill it

Our Product Vision

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The ROI of the Aerostream Full Retailing Platform

Higher Profits

Increase revenues

Choose and deploy the

• ptimal commercial

go-to-market strategy tailored to the airline’s

• wn business model

Simplify and automate business systems, processes and functions

Reduce costs & increase efficiency Customer insights

Improve customer experience with access to real time business intelligence Gain full control

• ver products &

services portfolio, pricing and distribution strategy

Reduce 3rd party dependencies Stay ahead

• f the

curve

Lower Cost/Unit Realtime Intelligence Commercial Agility Full Airline Retailing Platform

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What is the Aerostream Airline Retailing Platform

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• A Platform as a Service (PaaS)
• Designed for time-boxed inventories

(airline seat, parking, stadiums, …)

• Designed for product inventories

(apparel, furniture, duty-free, …)

• Designed with ML and AI pricing and bundling capabilities

(airline seat + parking + duty-free = product bundle)

• Full order management capabilities

(order, order change, cancel, refund, exchange)

• Worldwide payment capabilities

(CC, Alt FOP, BSP/ARC, wire transfers, Loyalty miles, credit line, wallets, …)

• DCS using ONE Order real time interface, NDC Re-shopping

and order Change and full legacy messaging support

• Designed for managed deliveries of entitlements

(products consumed, versus products sold)

• Real-time Business intelligence
• Support for legacy standards: EDIFACT/Type B/IATCI

Integrated with Salesforce Service Cloud

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Order Management integrated with SalesForce CRM and SalesForce Marketing Modules

Key Features

• Manage Orders (re-shop, change order)
• Customer services agents can see passenger profile and

purchase history in one display

• Track service requests that come via phone, email, and

social media

• Directly integrated with JR Technologies Order

Management

• Provide real time access to information when ONE Order is

supported at delivery touch points

Integrated with Salesforce Marketing Cloud

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All data gathered from customer Interactions in one easy display

Key Features

• Applies to any direct distribution

portal: B2C and B2B

• What they buy: Historically

purchased

• Real time: what they are shopping for
• Stated Preferences
• Interaction with call center
• Interactions with web site
• Market segment membership
• Marketing campaign responses
• Current abandoned shopping cart

Integrated with the IATA Financial Gateway

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Consolidate payment processing through IFG

The IATA Financial gateway was developed and is

• perated by JR Technologies

Key Features

• Support of multiple instrument types- Visa,

MasterCard, PayPal , Sofort, Giropay, ALIPAY, UnionPay, IDEAL, DOTPAY, QIWI, Interac, WeechatPay, EnterCash

• A global network of payment processors – Ingenico,

SafetyPay, Adyen, Worldpay, …

• Direct integration with specialized IATA capabilities –

EasyPay, IATAPay, Settling via BSP and ARC, TASF, TIP

• Bilateral credit agreements with agencies

JR Technologies + Atos = Alliance of Airline Industry Transformation

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110,000+

Experts worldwide

73 countries

Present in

NDC & One Order

Thought leader

50+

Clients in airline industry

€1.2 bn

Operating margin

€12 bn

IT Services Group

• c. 4,500 patents
• c. €235 m R&D

Per annum

Leading

Top 5

pure player

digital world leader

Level 4 certified

PaaS – Integration Partners

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Consulting (US-Europe) Product & Solutionning (Greece) Sales Support (All sites) Software Delivery (US/India/Poland) Data Sciences (France) Sales Support (APAC)

Where to go from here

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EXECUTIVE MEETING

Explore opportunities with our executives and experts

DESIGN LABS & POCs IMPLEMENT

Experiment innovations for Air Transportation Just Do it!

Learn Fact check Deploy at your

• wn speed

Questions? George Khairallah

CEO, member of the BOD

JR Technologies george@jrtechnologies.com