In the Field Safety About Johnny Lee Director, Peace at Work & - - PowerPoint PPT Presentation

in the field safety about johnny lee
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In the Field Safety About Johnny Lee Director, Peace at Work & - - PowerPoint PPT Presentation

In the Field Safety About Johnny Lee Director, Peace at Work & President, ePanicButton Workplace Violence Specialist State of North Carolina Training Coordinator, PREVENT UNC Injury Prevention Research Center Victim Services


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In the Field Safety

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About Johnny Lee

Director, Peace at Work & President, ePanicButton Workplace Violence Specialist State of North Carolina Training Coordinator, PREVENT UNC – Injury Prevention Research Center Victim Services Coordinator Asheville Police Department

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Agenda

Preparation Getting there Being there Leaving Reporting

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Preparation

Be familiar with your destination Know the streets and ways in/out

Google streetview exploration

Crime Maps - Police Reports on location Build relationships with key figures

matriarchs/patriarchs, patrol officers, kids

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Preparation

Let people know where you are going establish your schedule let them know about changes use the buddy system Does anyone know where you are if you don’t show up?

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Establish Codewords-Call in making some excuse

  • 1. If you are a little concerned - call the front desk (if unavailable you can call

Debbie M, Jessica, Nancy, a service coordinator) Say “TELL DOTTIE I will be LATE to the meeting.” The person that you called will call you back in 5 minutes to check on you. If needed, you can use this as an excuse to leave/opportunity to tell the family that you have to leave to pick up a sick child or any other reason.

  • 2. More concerned – call one of the above mentioned

Say “TELL DOTTIE I WON’T make it to the meeting.” The person that you called will call you back immediately which will give you a reason to leave.

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Preparation

Emergency Planning Dress appropriately

Can you run? Can they grab anything? ID lanyards

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Preparation

Vehicle Maintenance In good shape Know how to change a tire, jump a battery Bumper stickers - how you are perceived?

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Preparation

Smart Phones - free/cheap apps phone well-charged (possible theft target) Add supervisor and front desk on emergency contact list

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Preparation

Review Documentation What are the red-flags that you would want to note? Talk to veteran workers

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Preparation

Choosing Time to Visit Time of Day

Mornings also have fewer witnesses

Time of week/month

Benefits day, paydays - Fridays, first of the month

Nicer weather- Holidays

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Preparation - Heading out

Establish your route

Put valuables in the trunk, full tank, etc plenty of time Google maps - Street view

Let them know that you are coming

Give them a chance to clean up/out Even on arrival

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Getting there

Lock the car doors Choose smart locations to stop

texting, checking map, etc

Have a plan if you are lost Carjacking safety- beware of interruption Safety plans different for rural areas

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Getting there

Arrival Check it out first scope out the area drive by check Call them

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Getting there

Parking Easy to leave

pointing out not in driveway don’t get blocked in not near hiding places - obvious, visible location

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Getting there

Walking Don’t look at your phone Only take what is necessary Dealing with people Don’t engage overlong but let them know you acknowledge them

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Getting there

Walking Avoid hidden spots where you can be assaulted or that can hide an assailant. Realize any “interaction” is a set up

asking for a cigarette, directions, help with something

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Arrival

Dogs Ask first before arriving note in records Check for signs Rattle the gate Interaction: be friendly but cautious Don’t put your face in theirs

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Arrival

For public buildings, consider asking to be met at entrance Listen for concerns/warnings before knocking Stay at entrance/front if you can

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Visiting

Initial and continual scan weapons, drugs, unknown individuals Possible Drug use or manufacturing

Meth Labs

Cautious with offers of food/drink

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Visiting

Avoid, if possible, leaving the front area Keep doors open Keep your items with you Have them walk in front of you Position yourself for safety Closest to the door Watching everyone

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Visiting- High Risk or Complicating Situations

Family arguments

Domestic Violence Cultural issues: strict disciplining of children Challenges in confronting parenting styles

Flirtations

inappropriate behavior and interactions testing boundaries intentionally

Intoxication

substance abuse and mental health concerns

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Where can you refer?

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Handling Hostile Encounters

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“Open the Fist”

  • Find a partner
  • One person makes a fist
  • The other tries to get the fist open

Any means but don’t hurt anyone!!!! 30 seconds

  • Switch
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Self Control Fight or Flight or Freeze

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Not Getting Angry What is your hot button?

  • What is it that

makes you angry?

  • Something that

they say or do:

○A gesture ○A word

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Just as Antagonizing Passive Aggressive

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Fear- Don’t let them intimidate you

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How do you regain Self-Control?

Take a breath Inspirational quote Get a drink of water What would ( ) do? Find what works for you

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An appropriate response to each stage of aggression

  • Angry – Customer Service Extreme
  • Inappropriate - Setting limits
  • Dangerous - Protecting self
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Non Verbal Messages

Body Language Para Verbal

  • Volume
  • Rate
  • Tone
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Reflective, Active Listening

Rephrase (without parroting)

  • Identify their

issue/problem

  • Identify their emotion
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Providing Options

Violence is about Power and Control

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Providing Options

  • Let them choose
  • Don’t leave them

without options

  • Creative

alternatives

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Remove the Audience

  • Family members
  • Other people in lobby
  • Teens, especially
  • Can not lose face
  • Personal pride

protection

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When have they “crossed the line”?

Where is your line?

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Setting limits

1) Identify their Behavior 2) Establish Consequences

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When would you feel threatened?

  • Cursing at you.
  • Shaking a fist in your face.
  • Making direct threats.
  • Getting in your space.
  • Shoving
  • Racist, sexist, degrading

words.

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Heightened Awareness

Can they be concealing a weapon? Potential weapons in the room? What is the most dangerous room in a house?

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Leaving

Do not take too long - get going Careful turning your back Walk with keys in hand Call in - Take notes in a safe location

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Visiting - Precautions

Body position is critical

Move towards exit; do not get blocked

Always listen to instincts if you feel like you should go not go or that you should leave, listen to that voice! Trust your Gut!

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Red Flags

If you feel unsafe: Pretend that you got a call/text and need to go. Make an excuse to make a call and drop the Codeword. JUST LEAVE

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Steps to Support a Domestic Violence Victim

  • Recognize
  • Communicate
  • Refer
  • Support
  • Protect
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Common Mistake # 1

Judging them

  • Why don’t you leave?
  • Why do you stay?
  • Why did you chose to this

person?

  • How can you take it?
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Common Mistake # 2

Pushing them to leave

  • Most dangerous time
  • Must be prepared
  • Has to be their decision
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After Incident

Documentation is key Let the next person be aware

  • f concerns

Consider follow up investigation “If it is not documented, it did not happen”

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Most powerful prevention measure

Creating a positive, healthy workplace.