King Street Transit Pilot Jacquelyn Hayward Laurence Lui Director, - - PowerPoint PPT Presentation

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Unlocking Benefits by (Strategically) Talking Transit:

King Street Transit Pilot

Jacquelyn Hayward Laurence Lui Director, Project Design & Management Senior Planner, Transit Service

City of Toronto Toronto Transit Commission

2 September 27, 2019

The King Street Transit Pilot began in November 2017 to improve transit on the busiest surface route in Toronto.

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Why King Street?

September 27, 2019

Busiest surface transit corridor in Toronto

72,000

boardings per day (pre-pilot)

Rapidly growing downtown population and employment

50,000

new residents since 2011 Key Destinations

Liberty Village King West Entertainment District Financial District Old Town Toronto George Brown College Distillery District

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Transit wasn’t working…

September 27, 2019

1993

Peak transit-only lanes

2001

Transit mall proposal

2004

Transit mall pilot proposal

2014

Extended peak restrictions

2015

All-door boarding

Mixed-traffic operation Heavy congestion and poor reliability Many attempts to improve operations:

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Looking beyond transit

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MOVE PEOPLE MORE EFFICIENTLY ON TRANSIT IMPROVE PUBLIC SPACE SUPPORT BUSINESS & ECONOMIC PROSPERITY

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BETTER TRANSIT

Faster and more predictable travel has attracted more customers who are highly satisfied with streetcar service on King Street.

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Transit Priority = Predictable Travel

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Reliable journeys at all times of the day

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More Riders

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Daily boardings up 16%

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Increased Capacity

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Responding to unprecedented growth in demand

AM Busiest Hour PM Busiest Hour

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Improved Customer Satisfaction

Overall Satisfaction

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Trip Duration Comfort of Ride

79% 89% 70% 78%

66% 81%

Source: Q4 2017 vs. Q4 2018, TTC Customer Satisfaction Survey

Higher values in all key measures

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EFFICIENT MOBILITY

Moving more people by all modes downtown, increasing walking and cycling, and with marginal changes to auto travel times.

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Moving More People

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Downtown Toronto’s transportation network moved 3% more people in peak periods by all modes

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Pedestrian Volumes Generally the Same

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Number of pedestrians at Spadina Avenue largely unchanged throughout the day, compared to before the pilot and relative to comparable east- west streets including Queen Street

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More cycling on King Street

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Cycling volumes on King increased significantly in PM peak period

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Marginal changes to auto travel times

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Peak travel times +/- 1 minute on all surrounding corridors

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ECONOMIC PROSPERITY & PUBLIC SPACE

Support economic productivity & vitality. Mitigate impacts to local business through expanded public spaces that encourage people to linger.

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Impacts to business vary by sector

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More public spaces

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Image: Yasmin Al-Samarrai

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Key Lessons

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Key Lessons

• 1. Set strong groundwork as the foundation

and build momentum

• 2. Define goals broadly, build around common
• bjectives
• 3. Work through challenges transparently with

stakeholders to refine project and optimize effectiveness

• 4. Share successes early and frequently
• 5. Focus on key strategic messages

September 27, 2019

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Thank you!

jacquelyn.hayward@toronto.ca laurence.lui@ttc.ca