Navigating Working Relationships with Site Supervisors Dial : - - PDF document

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Navigating Working Relationships with Site Supervisors Dial : - - PDF document

Oct 21, 2022 393 likes •592 views

10/6/2020 Navigating Working Relationships with Site Supervisors Dial : 877-853-5257 Webinar ID : 953 0278 6234 5 Dial: 877-853-5257 Todays Speakers ID: 953 0278 6234 Andy King Kapila Wewegama Senior Training Specialist VISTA Leader

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Navigating Working Relationships with Site Supervisors

Dial: 877-853-5257 Webinar ID: 953 0278 6234 Dial: 877-853-5257 ID: 953 0278 6234

Today’s Speakers

Andy King

Senior Training Specialist AmeriCorps VISTA

Kapila Wewegama

VISTA Leader Trainer and Leadership Coach 5 6

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Dial: 877-853-5257 ID: 953 0278 6234

Outcomes

By the end of this webinar, you will be able to:

  • Describe the challenges of working with site

supervisors

  • Review a process for working effectively with

site supervisors

  • Identify ways to create a customized approach to

working with each site supervisor

Dial: 877-853-5257 ID: 953 0278 6234

Chat Activity

What are some of the challenges and complexities that you have encountered working with site supervisors?

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Dial: 877-853-5257 ID: 953 0278 6234

Common Challenges

  • Expectations clash
  • Lack of understanding about the VISTA program
  • Misinterpretation of the VISTA leader role
  • Workplace culture clash
  • Work style differences
  • Varied personality styles

Dial: 877-853-5257 ID: 953 0278 6234

4‐Step Process

A 4-step pr A 4-step process to working

  • cess to working

effectiv effectively with ely with site super site supervisor isors and s and sit site p partners ners

1 2 3 4

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1 Identify the sponsor’s expectations 2 Verify the sponsor’s expectations 3 Solicit sites’ expectations 4

Develop and communicate working agreements

4‐Step Process

Dial: 877-853-5257 ID: 953 0278 6234

Step 1

1 Identify the sponsor’s expectations

…of you, as a VISTA leader

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Dial: 877-853-5257 ID: 953 0278 6234

Working Relationships Map

VISTA Member Site Supervisor Project Coordinator

Site A

VISTA Leader

VISTA Member Site Supervisor Project-related Staff

Site B

VISTA Supervisor

Direct working and communication aspects Communication through the supervisor

Dial: 877-853-5257 ID: 953 0278 6234

Step 2

2 Verify the sponsor’s expectations

…of you, as a VISTA leader

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Dial: 877-853-5257 ID: 953 0278 6234

Chat Activity

What are some questions you can use when verifying sponsor expectations?

Dial: 877-853-5257 ID: 953 0278 6234

Step 3

3 Solicit sites’ expectations

…of you, as a VISTA leader

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Dial: 877-853-5257 ID: 953 0278 6234

Chat Activity

What are some ways to solicit site supervisors’ expectations of you as a VISTA leader?

Dial: 877-853-5257 ID: 953 0278 6234

Step 4

4

Develop and communicate working agreements

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Dial: 877-853-5257 ID: 953 0278 6234

1 Identify the sponsor’s expectations 2 Verify the sponsor’s expectations 3 Solicit sites’ expectations 4

Develop and communicate working agreements

4‐Step Process

Dial: 877-853-5257 ID: 953 0278 6234

When all you have is a hammer, everything looks like a nail.

~Abraham Maslow

“ ”

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Dial: 877-853-5257 ID: 953 0278 6234

Creating a Customized Approach

Using a customized approach to working with site supervisors and site partners

Dial: 877-853-5257 ID: 953 0278 6234

4 Types of Clashes

Differences in:

  • Expectations
  • Workplace culture
  • Work style
  • Communication style

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Dial: 877-853-5257 ID: 953 0278 6234

Key Ingredients

To cr creat eate a cust a customiz

  • mized

ed appr approach for each sit ch for each site super supervisor isor

  • Understand the workplace culture of each site
  • Understand the work style of each site supervisor
  • Understand the communication style of each site

supervisor

Dial: 877-853-5257 ID: 953 0278 6234

Learn the Workplace Culture

“Underlying values, beliefs, and principles that serve as a foundation for the

  • rganization’s management system, as well

as the set of management practices and behaviors that both exemplify and reinforce those principles.”

~ Denison, D.R. 1990. Corporate culture and organizational effectiveness. New York, NY: John Wiley & Sons, Inc.

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Dimensions of Work Culture

Concept o Concept of P Power

High Power Distance Low Power Distance

  • Hierarchical
  • Manager makes

decisions

  • Autonomy
  • Employees

make decisions Dial: 877-853-5257 ID: 953 0278 6234

Dimensions of Work Culture

Attitude t ttitude towar ward Uncer Uncertainty ainty

High Uncertainty Avoidance Low Uncertainty Avoidance

  • Control risk‐taking
  • Highly regulated
  • Require employee

adherence

  • Encourage risk‐taking
  • Embrace the unknown
  • Curiosity and

creativity

Concept o Concept of P Power

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Dial: 877-853-5257 ID: 953 0278 6234

Dimensions of Work Culture

Attitude t ttitude towar ward Uncer Uncertainty ainty

Task Orientation Relationship Orientation

  • Focus on tasks and

results

  • Focus on trust and

relationships

Concept o Concept of P Power Ta Task v versus R Relationship

Dial: 877-853-5257 ID: 953 0278 6234

Dimensions of Work Culture

Attitude t ttitude towar ward Uncer Uncertainty ainty Concept o Concept of P Power Ta Task v versus R Relationship Prac Practices Pr Proced edures

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Dial: 877-853-5257 ID: 953 0278 6234

Chat Activity

What are some ways to understand the workplace culture of each site?

Dial: 877-853-5257 ID: 953 0278 6234

Understanding Work Styles

A A way o way of engag engagement that is b ment that is based

  • n
  • n a

an i individual’ dividual’s pr pref efer erence, h ence, habit, bit, and and lev level o l of comfor comfort. t.

  • No “right” or “wrong” style
  • We can adopt most styles
  • Prefer to use one over the others
  • Can change style at will

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4 Basic Work Styles

  • Logical, analytical, linear, and data-oriented
  • Organized, sequential, planned, and detailed-oriented
  • Supportive, expressive, and emotionally-oriented
  • Big-picture, integrative, and ideation-oriented

~ Adapted from How to Recognize and Manage Different Work Styles article – Fast Company

Dial: 877-853-5257 ID: 953 0278 6234

Work Styles Assessments

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Dial: 877-853-5257 ID: 953 0278 6234

Chat Activity

What are some ways to understand the work style of each site supervisor?

Dial: 877-853-5257 ID: 953 0278 6234

Communication Styles

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Dial: 877-853-5257 ID: 953 0278 6234

Degree of Directness

Direct Communication Indirect Communication

  • Say what you mean
  • Meaning carried by

words

  • Truth is paramount
  • Read between the lines
  • Words are only part of

the message

  • Feelings are paramount

Dial: 877-853-5257 ID: 953 0278 6234

Summary

Common Challenges Customized Approach 4‐Step Process

1 2 3 4

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Dial: 877-853-5257 ID: 953 0278 6234

The VISTA Leader’s Guide to Elevating Relationships with Site Supervisors Managing Up

…and other Action Learning products created by VISTA leaders

Resources

Dial: 877-853-5257 ID: 953 0278 6234

Use the Leader Open Space forum to share your ideas for promoting effective relationships with site supervisors. Any volunteers?

Share What Works

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Dial: 877-853-5257 ID: 953 0278 6234

What questions do you have?

Your Questions

Dial: 877-853-5257 ID: 953 0278 6234

Fiv Five W Ways VIST ys VISTA Leaders Suppor A Leaders Support t Mem Member ers a s and Pr d Projects

  • jects

Thursday, November 12, 2020 2:00 – 3:00 p.m. ET

Upcoming Webinar

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Thank Thank you! you!

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