Onboarding: A Vehicle for Employee R etention ALPACAS Awesome - - PowerPoint PPT Presentation

Onboarding: A Vehicle for Employee R etention

Alpacas are also vehicles for employee retention.

ALPACAS

Awesome Library Professionals Always Carry a Sweater

Mark Bohnstedt

• H ouston County Public Library System

Effuah Chisholm - DeK alb County Public Library Lauren Duke - Chattahoochee Valley Libraries Erin Prentiss - Augusta-Richmond County Public Library System Chris Sharp - Georgia Public Library Service

Quote from anonymous

“My Director was my manager. She was not helpful and basically expected me to learn on my own. I suppose because of my background and education, she assumed I would be able

• to. I have wonderful coworkers and a can-do

attitude however, and that got me through.”

Employee Engagement

• What percentage of

your of the people in your organizations would say that work matters, work doesn’t matter, or it depends?

65%

Work doesn’t matter

• r

It depends

What is onboarding?

“Onboarding helps new employees adjust to their jobs by establishing better relationships to increase satisfaction, clarifying expectations and objectives to improve performance, and providing support to help reduce unwanted turnover” (Bauer, 2010).

4 Levels of Onboarding - “Four C’s”

Culture Level Culture Level

Connection Connection Level Level

Compliance Compliance Level Level

Clarification Clarification Level Level

(Bauer, 2010)

COMPLIANCE LEVEL

CLARIFICATION LEVEL

CULTURE LEVEL

CONNECTION LEVEL

L’Oreal Cosmetics

IBM

Affirming Affirming Beginning Beginning Connection Connection

Conceptual Frameworks

• “Onboarding” vs. “Organizational Socialization”
• The “Four C’s” (Bauer)
• Three Levels of Organizational Onboarding (Bauer)
• Formal vs. Informal
• Four levers organizations can use for onboarding (Bauer)

○

self-efficacy

○

role clarity

○

social integration

○

• rganizational fit

Inform - Welcome - Guide

Klein, Polin & Sutton (2015) employed the concept of Inform-Welcome-Guide as a framework of how to teach what people need to know to be integrated into their new job.

Socialization content (What new employees need to know to get onboard)

Socialization content (What new employees need to know to get onboard)

• Language
• H istory
• Task Proficiency
• Working relationships
• Social relationships
• Structure
• Politics
• Goals and strategy
• Culture and values
• Rules and policies
• Navigation
• Inducements

Specific Onboarding Methods

Specific onboarding methods are Inform, Welcome, and Guiding practices that can teach new hires what they need to know to be onboard. K lein et al. picked 30 from their literature review. WELCOME: “I participated in exercises to get to know my fellow associates” has a clear link to social and working relationships. INFORM: “I met with a representative from H R” links to rules and policies and inducements

Survey Methodology

• Adapting a survey created for organizations of varying size,

complexity and industry to be used in libraries

• Changing language/jargon from generic or business-specific terms to

library-specific terms

• Omitting questions that were less relevant to public libraries as we

have experienced them

• Adding demographic and library information for analysis purposes
• All while preserving the original intent of the survey
• We hypothesized that Georgia libraries would show significant room

for improvement across these onboarding activities.

Survey

• Survey was live between July 25th and August 13th
• Focused only on Georgia libraries
• Survey received 114 responses
• Sampled all levels of library workers

Results

Results

General Recommendations

• Get started
• any onboarding is better than none
• Evaluate your onboarding program

○ Use IWG/4 C’s to see where your program succeeds and where it can improve

• Create specific goals for your onboarding

○ What do your staff need to learn?

• Begin before hiring

○ Specific job descriptions and realistic job previews

General Recommendations

• Onboarding should be longer than a one day
• rientation.
• Make sure to welcome new staff

○ initial introductions ○ provide social opportunities ○ give them your time

• Include mentoring/buddy system
• More is more

○ the more onboarding practices you provide, the better socialized/onboarded your staff should be

Thank you!

Questions?