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Our shared mission is to enhance the: economic, social and environmental health
- f the region.
Our shared mission is to enhance the: economic , social and - - PowerPoint PPT Presentation
Our shared mission is to enhance the: economic , social and - - PowerPoint PPT Presentation
Our shared mission is to enhance the: economic , social and environmental health of the region. Background Information ACTR Stagecoach Founded 1992 1976 Primary Services Dial-a-Ride & Buses Dial-a-Ride & Buses Service area Addison
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Background Information
ACTR Stagecoach
Founded 1992 1976 Primary Services Dial-a-Ride & Buses Dial-a-Ride & Buses Service area Addison County Orange & Northern Windsor Counties Annual ridership 181,442 81,443 Annual Operating Budget 2.9m 2.3m Staff 29 + 8 shared 29 + 8 shared Volunteers 40 17
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ACTR & Stagecoach
in partnership since 2014
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In December 2013 Stagecoach faced a leadership and financial crisis. Soon afterwards, ACTR accepted Vermont Department of Transportation’s request to provide management services for 3 years.
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Partnership Gains
- Financial stability
- Management depth
- Best practices shared
- New training program
- Common culture
- Leadership
collaboration
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Stability
- Stagecoach keeps critical
services on the road.
- Stagecoach expands commuter
services.
- Stagecoach broadens
Dial-a-Ride capabilities.
- ACTR gains financial
management and human resources staff.
- ACTR/Stagecoach leverage
better pricing for vehicles and insurance.
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Depth
- New positions supporting
daily operations:
– Stagecoach Regional Director – ACTR Regional Director – Human Resources Director – Executive Assistant – Staff Accountant – Bookkeeper – Trainer
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Shared Best Practices
- Bus stop markers installed
in Orange and Northern Windsor Counties.
- Stagecoach publishes first
Bus Schedules & Maps Brochure and Annual Report.
- ACTR staff learn about
“shopper circulator” service.
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Efficiency
- Shared personnel management
- Shared accounting practices
- Shared procurement
- Shared language for public messaging
- Shared training materials & staff
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Training
- Passenger Service and Safety Training
- Smith System of Defensive Driving Training
- Coaching for CDL drivers
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Our vision for the future
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- Provide high quality, consistent and reliable
services that maximize customer satisfaction.
- Have staff, volunteers and Board, as well as internal
systems and infrastructure that promote
- utstanding performance.
- Provide services to and beyond the entire tri-county
area.
- Have diverse and stable funding sources and
partners.
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ACTR & Stagecoach Merged
COMBINED BOARD OF DIRECTORS Executive Committee Finance Committee ACTR Ops Committee Executive Director ACTR Regional Director Bus Operations Dial-a-Ride Programs Training/Safety Property Management ADMINSTRATIVE SERVICES Executive Assistant Accounting/Procurement Human Resources & OUTREACH/DEVELOPMENT Community Relations, ACTR Community Relations, STSI STSI Regional Director Bus Operations Dial-A-Ride Programs Training/Safety Property Management STSI Ops Committee
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- Combined leadership skills
- Combined leadership meetings
- Combined funding mechanisms
- Combined annual audit
Merger Gains
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Community Impacts
- No change to local identities:
Same look and feel as before.
- No job cuts:
Same friendly faces as before.
- No reduction in services:
Same routes and schedules as before.
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