Raadslede, wykskomitee-lede en ander rolspelers interaksie. - - PowerPoint PPT Presentation

▶
raadslede wykskomitee lede en ander rolspelers interaksie
SMART_READER_LITE
LIVE PREVIEW

Raadslede, wykskomitee-lede en ander rolspelers interaksie. - - PowerPoint PPT Presentation

Jul 06, 2023 265 likes •1.26k views

Raadslede, wykskomitee-lede en ander rolspelers interaksie. Saterdag 21 November 2015 Klinte-tevredenheidsopname Deel 1 Aantal responses ontvang Dorp Totaal 2011 Bevolking % Abbotsdale 21 3762 0.56% Chatsworth 27 2326 1.16%

slide-1
SLIDE 1

Raadslede, wykskomitee-lede en ander rolspelers interaksie.

Saterdag 21 November 2015

slide-2
SLIDE 2

Kliënte-tevredenheidsopname

Deel 1

slide-3
SLIDE 3

Aantal responses ontvang

Dorp Totaal 2011 Bevolking % Abbotsdale 21 3762 0.56% Chatsworth 27 2326 1.16% Darling 81 10420 0.78% Grottobaai / Jakkalsfontein 2 220 0.91% Kalbaskraal 14 2411 0.58% Koringberg 5 1214 0.41% Malmesbury 138 10365 1.33% Malmesbury - Ilinge Lethu 75 13671 0.55% Malmesbury - Wesbank / Saamstaan 65 11861 0.55% Moorreesburg 99 7760 1.28% Moorreesburg - Rosenhof 43 5117 0.84% Moorreesburg - Sibanya 2 Ongegund 4 255 1.57% Riebeek-Kasteel 25 1144 2.19% Riebeek-Kasteel - Esterhof 20 3617 0.55% Riebeek-Wes 51 4350 1.17% Riverlands 14 1726 0.81% Ruststasie 1 Yzerfontein 87 1140 7.63% Nie-stedelik 9 32404 0.03% Totaal

783

113763 0.69%

Vorige opname - 348

slide-4
SLIDE 4

Oorhoofse resultate

slide-5
SLIDE 5

Oorhoofse resultate

slide-6
SLIDE 6

Elektrisiteit

1 Spoed waarteen nuwe aansluitings gedoen word, meters vervang word Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 8.8% 31.9% 59.3%

slide-7
SLIDE 7

Elektrisiteit

2 Spoed waarteen onderbrekings herstel word, kennisgewings rakende onderbrekings gegee word, ens. Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 9.1% 28.7% 62.2%

slide-8
SLIDE 8

Verligting van strate

Onderhoud / herstel van ligte Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 13.7% 29.7% 56.6%

slide-9
SLIDE 9

Water

1 Spoed waarteen nuwe aansluitings gedoen word Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 6.3% 33.1% 60.6%

slide-10
SLIDE 10

Water

2 Spoed waarteen meters vervang word, beskadige pype herstel word, ens. Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.8% 32.0% 60.2%

slide-11
SLIDE 11

Riolering

1 Spoed waarteen nuwe aansluitings gedoen word Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 6.3% 38.9% 54.8%

slide-12
SLIDE 12

Riolering

2 Spoed waarteen verstoppings herstel word Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 6.7% 34.5% 58.8%

slide-13
SLIDE 13

Riolering

3 Spoed waarteen riooltenks uitgesuig word Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.1% 34.3% 58.6%

slide-14
SLIDE 14

Vullisverw ydering

1 Verwydering van huishoudelike vullis, tuinvullis Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.8% 15.2% 80.0%

slide-15
SLIDE 15

Vullisverw ydering

2 Straatvullisdromme, skoonhou van strate Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 13.9% 24.4% 61.7%

slide-16
SLIDE 16

Strate en sypaadjies

1 Herstel van slaggate, teer en herseëling Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 35.7% 35.0% 29.3%

slide-17
SLIDE 17

Strate en sypaadjies

2 Onderhoud van gruispaaie Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 31.1% 40.3% 28.6%

slide-18
SLIDE 18

Strate en sypaadjies

3 Skoonmaak van sypaadjies, spuit van onkruiddoder Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 36.0% 34.0% 30.0%

slide-19
SLIDE 19

Stormw ater

Instandhouding en skoonmaak van die stormwaterstelsel Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 18.4% 43.2% 38.5%

slide-20
SLIDE 20

Munisipale begraafplase

Instandhouding en skoonmaak Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 30.3% 41.4% 28.3%

slide-21
SLIDE 21

Sportvelde

Voorbereiding en instandhouding, bv. sny van gras, uitmerk van speeloppervlakte Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 17.2% 37.7% 45.0%

slide-22
SLIDE 22

Munisipale sw embaddens

Instandhouding Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.3% 35.3% 57.4%

slide-23
SLIDE 23

Parke en tuine

Instandhouding, bv. sny van gras, snoei van bome en struike, instandhouding van speeltoerusting Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 22.3% 39.6% 38.1%

slide-24
SLIDE 24

Brandw eer en nooddienste

Evaluering Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 13.8% 39.7% 46.5%

slide-25
SLIDE 25

Verkeer- en w etstoepassingsdienste

Evaluering Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 19.4% 36.8% 43.8%

slide-26
SLIDE 26

Motorregistrasies- en lisensies

Evaluering Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.7% 22.8% 72.5%

slide-27
SLIDE 27

Biblioteke

Evaluering Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 3.9% 12.2% 83.9%

slide-28
SLIDE 28

Bouplanne

Goedkeuring van bouplanne Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 11.0% 35.7% 53.3%

slide-29
SLIDE 29

RED TAPE REDUCTION CONFERENCE 29 September 2014

slide-30
SLIDE 30

Case study approval of building plans

Recent surveys comparing service delivery amongst different Municipalities have highlighted that the “approval of building plans”, as an area of service delivery that is not rated high in many Municipalities. Remember: Approval of Building Plans only rated at 3,5

slide-31
SLIDE 31

Financial Year Total building plans In benchmark (30 days) Out of benchmark Total days

2009/2010 622 267 355 73

2010/2011 701 449 252 45 2011/2012 783 723 60

27

2012/2013 711 711 18

2013/2014 691 691

13

Jul/Aug 2014 111 111

10

BUILDING CONTROL OUTCOME FOR LAST 5 (FIVE) FINANCIAL YEARS

slide-32
SLIDE 32

Financial Year Total building plans In benchmark (30 days) Out of benchmark Total days

2009/2010 622 267 355 73

2010/2011 701 449 252 45 2011/2012 783 723 60

27

2012/2013 711 711 18

2013/2014 691 691

13

Jul/Aug 2014 111 111

10

BUILDING CONTROL OUTCOME FOR LAST 5 (FIVE) FINANCIAL YEARS

We had the desire to get this figure down to less than two weeks, so we implemented additional processes to improve, which led to a “PRE‐ TOWN PLANNING SRUTINY “ meeting.

slide-33
SLIDE 33

Bouw erke

Uitvoering van bou-inspeksies Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 13.4% 36.4% 50.2%

slide-34
SLIDE 34

Munisipale rekeninge

Hantering van navrae, korrektheid van regstelllings, tydige uitstuur van rekeninge, ens. Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.0% 20.0% 73.0%

slide-35
SLIDE 35

Weet u w ie u w yksraadslid is?

slide-36
SLIDE 36

Weet u w ie op u w ykskomitee dien?

slide-37
SLIDE 37

Wykskomitee funksionering

Effektiwiteit en funksionering van u wykskomitee Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 34.3% 41.4% 24.2%

slide-38
SLIDE 38

Hoe gereeld skakel u met 'n munisipale kantoor?

1 'n Plaaslike kantoor anders as Malmesbury Bykans nooit en Af en toe = 74.1%

slide-39
SLIDE 39

Hoe gereeld skakel u met 'n munisipale kantoor?

2 Malmesbury kantoor Bykans nooit en Af en toe = 80,2%

slide-40
SLIDE 40

Hoe w as die diens by die plaaslike kantoor ten opsigte van die volgende?

1 Hantering van algemene navrae (skriftelik, telefonies of in persoon gerig) Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.3% 22.2% 73.6%

slide-41
SLIDE 41

Hoe w as die diens by die plaaslike kantoor ten opsigte van die volgende?

2 Telefoonetiket Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.4% 21.2% 74.5%

slide-42
SLIDE 42

Hoe w as die diens by die plaaslike kantoor ten opsigte van die volgende?

3 Vriendelikheid en hulpvaardigheid van personeel Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.8% 18.7% 76.5%

slide-43
SLIDE 43

Hoe w as die diens by die plaaslike kantoor ten opsigte van die volgende?

4 Kennis en vaardigheid van personeel Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.5% 20.3% 75.2%

slide-44
SLIDE 44

Hoe w as die diens by die Malmesbury kantoor ten opsigte van die volgende?

1 Hantering van algemene navrae (skriftelik, telefonies of in persoon gerig) Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.4% 26.3% 66.3%

slide-45
SLIDE 45

Hoe w as die diens by die Malmesbury kantoor ten opsigte van die volgende?

2 Telefoonetiket Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 4.9% 27.7% 67.4%

slide-46
SLIDE 46

Hoe w as die diens by die Malmesbury kantoor ten opsigte van die volgende?

3 Vriendelikheid en hulpvaardigheid van personeel Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 6.6% 24.9% 68.6%

slide-47
SLIDE 47

Hoe w as die diens by die Malmesbury kantoor ten opsigte van die volgende?

4 Kennis en vaardigheid van personeel Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 7.9% 26.8% 65.3%

slide-48
SLIDE 48

Hoe beoordeel u die kommunikasie van die Munisipaliteit met belastingbetalers?

Tevredenheidsvlak Satisfaction level Ontevrede Not satisfied Neutraal Neutral Tevrede Satisfied 11.9% 42.4% 45.7%

slide-49
SLIDE 49

Watter van die volgende gee vir u die beste inligting rakende die Munisipaliteit?

slide-50
SLIDE 50

Veronderstel u wil meer oor die Munisipaliteit se dienste uitvind, waar sal u vir inligting soek?

slide-51
SLIDE 51

Deur watter medium sou u verkies dat die Munisipaliteit met u kommunikeer?

slide-52
SLIDE 52

Terugblik op die onlangse GOP- en Begrotings publieke deelname vergaderings

6 Mei 2015

The NEW NORMAL

slide-53
SLIDE 53

Wat is ons visie, missie, w aardestelsel en leierskaps filosofie

Onthou u dit nog?

Missie Swartland Munisipaliteit poog om sosiale en ekonomiese stabiliteit en groei te bewerkstellig deur volhoubare lewering van primêre en sekondêre dienste aan al ons belangegroepe Mission At Swartland Municipality it is our mission to promote social and economic stability and growth through the sustainable delivery of services in terms of our legal powers and functions to all interested parties Vision Swartland Municipality is a frontline

  • rganisation which promotes sustainable

development and delivers services effectively and efficiently to all its people by building partnerships with all stakeholders Visie

Swartland Munisipaliteit is ‘n toonaangewende organisasie wat volhoubare ontwikkeling bevorder en dienste effektief en doeltreffend aan al sy mense lewer deur vennootskappe met alle belanghebbendes te bou

slide-54
SLIDE 54

VA LUE SYST EM

  • Mutual Re spe c t
  • Positive Attitude
  • Hone sty and Inte gr

ity

  • Se lf-disc ipline
  • Solidar

ity and Commitme nt

  • Suppor

t

  • Wor

k in har mony

slide-55
SLIDE 55

Wat word bedoel met die term “WHOLE SOCIETY APPROACH”

  • Caring
  • Responsive
  • Accountable
  • Integrity
  • Competitive

Voldoen ons hieraan?

slide-56
SLIDE 56

Wat sê die mense van SM na die publieke deelname?

Paul Kruger.

Wat verwag ons van leierskap en bestuur en watter drie eienskappe moet ons oor beskik?. Daar is baie, maar die volgende drie is vir my belangrik, synde:

  • 1. Visie
  • 2. Integriteit
  • 3. Goeie oordeel, en
  • 4. Ensovoorts

Wat sê die mense van JOU?

Goeie oordeel kan nie geleer, gekoop of uitgekontrakteer word nie, dit word met verloop van tyd

  • ntwikkel.
slide-57
SLIDE 57

Waaroor het die vergaderings eintlik gegaan?

  • Met enkele uitsonderings was die vra nie oor die GOP

en die Begroting nie.

  • Daar was n duidelike behoefte om met die SM te kan

kommunikeer/praat.

  • Gebrek en behoefte aan inligting.
  • My waarneming is dat ons diensleweringsmodel soos

wat dit tans gedoen word, nie meer effektief is nie en nie tred gehou het met die veranderinge nie.

  • Hoe verbeter ons dit, terwyl die “beursie toe bly”?
  • Die eerste stap om hierop te verbeter, is om te erken

dat daar n probleem is.

slide-58
SLIDE 58

Wat is ons w aarnemings?

Skryf elkeen asb EEN waarneming neer, wat u ervaar het of wat u gewaarwording was, gebasser op die interaksies waar u teenwoordig was. In watter areas/dorpe/wyke was daar die minste probleme?:

  • 1. Moorreesburg
  • 2. Malmesbury (Wesbank en Ilinge Lethu)
  • 3. Darling en Yzerfontein.

Wat van die ander plekke? – hoekom voel hulle so en hoekom reageer hulle so?

Hulle voel vernalatig. Miskien is dit n verkeerde persepsie, maar die feit is dat dit wel die geval is, pesepsie of te nie?.

slide-59
SLIDE 59

The trouble with performance management…

Why aren’t you working? I didn’t see you coming! 59

Are our Performances artificial or is it the REAL thing?

slide-60
SLIDE 60

Sustainable Value Short Term Results Short Term Results Cosy Environment

Performance Management:

“Dead fish in the water”

“Leadership determines the level of sustainable performance” Organisational Focus Operational Focus

High High LOW SDBIB SDBIB Risk Man’t Risk Man’t IDP Budget Budget

slide-61
SLIDE 61

“back to basics”

Wat is die B2B konsep van die Nasionale Minister?

  • Putting people first
  • Deliver a basket of quality services, without

interruption

  • Practise good GOVERNANCE
  • Practise sound financial management
  • Built strong Local Gov institutions

Is hierdie B2B voldoende???????? Met resepek, ek dink nie so nie.

slide-62
SLIDE 62

Hoe maak ons dit reg?

Deur te erken dat daar n probleem is en om die uitdagings saam aan te pak. Dit help nie raadslede, oftewel die wyksraadslede pak die skuld op die administrasie, of vice versa nie. Ek sal later met n gedagte hieroor kom, maar eers agtergrond oor wat besig is om te gebeur in ons wêreld.

slide-63
SLIDE 63

What is happening to our brains and

  • rganisations?

Our intellect: Our mental architecture is awesome in capability, but fundamentally limited. We should not, as well as cannot, put all the information in our heads. Learning is a process of practise and reflection, but instruction is: “designed practise and guided reflection” We need deep and meaning- ful practise/interaction Our organisations: Plan, prepare and execute:‐ that world is gone. Our era is one of:‐ continual change, great challenges, shifting context and unique situations. Ability to be more agile while maintaining resilience is a necessity. Continual innovation is required. Develop the ability to solve unique problems (immediately) and develop new products and solutions

slide-64
SLIDE 64

What is happening to our brains and

  • rganisations?

Our intellect: Our mental architecture is awesome in capability, but fundamentally limited. We should not, as well as cannot, put all the information in our heads. Learning is a process of practise and reflection, but instruction is: “designed practise and guided reflection” We need deep and meaning- ful practise/interaction Our organisations: Plan, prepare and execute:‐ that world is gone. Our era is one of:‐ continual change, great challenges, shifting context and unique situations. Ability to be more agile while maintaining resilience is a necessity. Continual innovation is required. Develop the ability to solve unique problems (immediately) and develop new products and solutions

slide-65
SLIDE 65

What is Public Sector Innovation (PSI?)

Karakter eienskappe

  • 1. Novelty

Introduce new approaches, relative to the changing context

  • 2. Implementation and

new way of doing things:- must be implemented and not just an idea

  • 3. Impact:- will result in

better public relations, enhancing efficiency and effectiveness Organisational attributes influencing PSI?

  • 1. Generating and sharing

ideas

  • 2. Empowering the workforce
  • 3. Navigating processes
  • 4. Reviewing Organisational

design.

slide-66
SLIDE 66

So w at nou?

Wat gebeur in ons gebied/Provinsie en die wereld? Hoe sal jy jou veranderde omgewing beskryf, hetsy:

  • 1. In jou eie Departement?
  • 2. In jou wyk/dorp?

Spreek ons die uitdagings en veranderde konteks, suksesvol aan? How do we manage the change in this ever changing environment?.

slide-67
SLIDE 67

The NEW Normal

Demanding Citizen Competition for investment Budgetary Austerity Blurring Boundaries Pervasiveness of technology Demographic change

Global uncertainty “Underlying all these risks are velocity, multiplicity and interconnectivity – creating a global system where mastering complexities will be the foremost challenge” ‐‐ Klaus Schwab: Chairman of the World Economic Forum

slide-68
SLIDE 68

The NEW Normal

Veeleisende Inwoners Kompetisie vir be- legging/spander. Begroting “soberheid” Nie duidelike grense nie Beskikbaarheid van tegnologie Demografiese veranderinge

Globale onsekerheid “Onderliggend tot al hierdie risikos is spoed (snelheid), hoeveelheid en inter aansluitbaarheid – wat n globale sisteem skep, waar die hantering van multi‐ dissiplinêre komplekse aspekte, die grootste uitdaging is ” ‐‐ Klaus Schwab: Chairman of the World Economic Forum

slide-69
SLIDE 69
slide-70
SLIDE 70

OUR

slide-71
SLIDE 71

WE

slide-72
SLIDE 72
slide-73
SLIDE 73
slide-74
SLIDE 74
slide-75
SLIDE 75
slide-76
SLIDE 76

FUTURE OF GOVERMENT SWARTLAND MUNICIPALITY ?

Citizen as a :  Customer  Partner  Collaborator  Co‐producer Citizen’s Jury / Citizen compass

slide-77
SLIDE 77

INTERNAL – EXTERNAL BALANCE

Internal Control

External Control

STRATEGIC IMPLEMENTATION Arena for efficient processes and effective services New strategic playground for growth and development across sectors ORGANISATION TERRITORY

Maintaining the balance between internal and external focus

slide-78
SLIDE 78

PRINCIPLES FOR GOOD GOVERNANCE AT

SWARTLAND MUNICIPALITY

  • Responsiveness
  • Efficiency & Effectiveness & (4 x E’s)
  • Open and Transparent
  • Rule of Law
  • Ethical conduct
  • Competence based capacity
  • Open to change
  • Sustainability and long term orientation
  • Sound Financial Management
  • Respect Cultural Diversity and Cohesion
  • Integrity
  • Accountability
slide-79
SLIDE 79

THE FUTURE OF LOCAL GOVERNMENT

Tomorrows leading public body…

SM se Visie SM se Missie Vision & Mission

CITIZEN-CENTRIC SUSTAINABLE OUTCOMES INTERNAL – EXTERNAL BALANCE TRANSPARENT Creating the society

  • f the future for the

Citizens of Tomorrow, ‐‐ Today – be a Trusted, Sustainable and Collaborating Government Economical, Sustainable “Good Growth” as an

  • utcome

The lenses Key characteristics Swartland Municipality is a frontline organisation which promotes sustainable development and delivers services effectively and efficiently to all its people by building partnerships with all stakeholders To promote social and economic stability and growth through the sustainable delivery of services in terms of our legal powers and functions to all

  • ur interested parties
slide-80
SLIDE 80

TRANSPARENT

THE “FUTURE” LEADING PUBLIC BODY / SM

Projecting and creating the society of the future Political purpose

Internal Stakeholders Intelligence scanning External Stakeholders

CONNECTED AGILITY INNOVATIVE

Leadership Smart funding financial management Talent management Partnering & networking Service description & delivery Prioritisation planning Program project & risk management PMS and

  • utcome

assessment Rapid prototyping

INTERNAL- EXTERNAL BALANCE

SUSTAINABLE OUTPUTS IMPACT

V I S S I O N

OUTCOMES OUTCOMES SUCCESSFUL EXECUTION CITIZEN-CENTRIC The lenses Key characteristics Internal management capabilities

slide-81
SLIDE 81

Ervaring van die publieke deelname

Kom ons plaas die “politiekery” ter syde, wat was jou enkele grootste gewaarwording/ervaring van die

  • nlangse GOP- en Begrotingsvergaderings?

Kyk weereens na die EEN ding wat jy neergeskryf het! Wat dink jy is die oplossing? Dit help nie die administrasie plaas die blaam op die wyksraadslid en vice versa nie, want dit gaan nie die probleem oplos nie. Ons suksesse van gister, verseker nie ons sukses vir die toekoms nie. Ons gesentraliseerde diensleweringsmodel voldoen nie meer aan die veranderende konteks en verwagtings nie As ons dit nie kon “aanvoel” nie, dan moet ons nie poste bekleë wat ons tans bekleë nie

slide-82
SLIDE 82

….. vervolg

Ons raak afgestomp van wat daar buitte aangaan en wat die werklike behoeftes is. Alles gaan nie net oor geld en investering nie, maar dit is n bestuursuitdaging. Die persepsie van baie van die areas is dat hulle voel dat hulle “vernalatig” is/word. As raadslede an amptenare plaas ons, sonder dat ons dit so bedoel, die verantwoordelikheid oor van die een na die ander. …….nou gebeur daar niks, of sekere goed bly in gebreke Die mense wil iemand hê – bo en behalwe die wyksraadslid – om mee te praat, voel dat n persoon wat “dedicated” is na hulle belange sal omsien, saam met hulle raadslid. Hoe stel ons voormelde reg met n “toe beursie”?

slide-83
SLIDE 83

Re se a rc h Re po rt: We ste rn Ca pe

Pre pa re d b y Dire c to ra te : Re se a rc h & K no wle dg e Ma na g e me nt No ve mb e r 2015

slide-84
SLIDE 84

DAT A SOURCE S USE D c ontinue d

Othe r data sour c e s use d:

  • 2. GCIS National qualitative study (B2B Qual)
  • 1½ - 2 hr

fo c us g ro up disc ussio ns

  • Amo ng st South Afr

ic an 18+ ye ar s

  • I

n a ll 9 pr

  • vinc e s, c o ve ring the diffe re nt munic ipal

c ate gor ie s.

  • F

ie ldwo rk c o nduc te d 10 Se pte mbe r

  • 2 Oc tobe r

2015

  • 3. StatsSA 2011 Ce nsus & 2013 Ge ne r

al House hold Sur ve y (GHS)

  • Nationally r

e pr e se ntative c e nsus a nd ho use ho ld

study c o nduc te d b y Sta tsSA.

  • 4. South Afr

ic an Audie nc e Re se ar c h F

  • undation – All

Me dia Pr

  • duc ts Sur

ve y (SAARF AMPS)

  • Audie nc e r

e se ar c h c o nduc te d na tio na lly twic e a ye a r sinc e 1998.

  • I

nc lude s a ll individua ls 15 ye a rs a nd o lde r. Sc ie ntific a lly dra wn, multi-sta g e , a re a stra tifie d, pro b a b ility sa mple is ta ke n to re pre se nt the po pula tio n o f So uth Afric a .

  • Sa mple size 25 170
slide-85
SLIDE 85

WE ST E RN CAPE : E ASY ST AT IST ICS

Source: Stats SA 2015 Mid‐year population estimates & Stats SA Quarterly Labour Force Survey Q2:2015

TOTAL POPULATION:

6.2 MILLION = 11,3% OF SOUTH AFRICA FEMALE: 3 145 256 (50,7%) MALE: 3 054 841 (49,3%) AGE: < 15yrs = 26% 35-59yrs = 30% 15-34yrs = 34% > 60+yrs = 9%

  • Appro xima te ly 11.3% o f So uth Afric a ’ s

po pula tio n live in We ste rn Ca pe .

  • Ab o ut a

third

  • f

We ste rn Ca pe is ma de up o f ‘youth’.

LANGUAGE: 49,7% AFRIKAANS 24,7% ISIXHOSA 20,3% ENGLISH UNEMPLOYMENT RATE: NATIONAL: 25,0 % WESTERN CAPE: 21,7%

slide-86
SLIDE 86

Public Opinion – We ste r n Cape vie ws L

  • c al Gove r

nme nt – We ste r n Cape vie ws

MOST RESPONSIBL E:

GOVERNMENT / PRESIDENT

T OP 3 CHAL L ENGES:

69%

Une mployme nt

52%

Crime

24%

Cor r uption T RUST DOING WEL L

Re po rting o n to p 2 b o x %

Be st Pe rforming Are a

Re po rting o n % me ntio ns

Cle an Dr inking Wate r

71%

Inc luding/ c o nsulting 45%

Worst Pe rforming Are a

BECOME AWARE T HROUGH:

AT T END COMMUNIT Y MEET ING

30%

L

  • ud

Haile r

26%

F lye r s

All Ye s re spo nse s

RE SUL T S DASHBOARD: KE Y INDICAT ORS

So urc e : GCI S T ra c ke r Aug -Se pt 2015 RIGHT DIRECT ION

37%

Quality o f Ele c tr ic ity 45%

(31% ) (39% ) (34% ) (48% )

slide-87
SLIDE 87

Question: If you think of the direction in which the country is going, would you say that the country is going in the right direction or going in the wrong direction?

Source: GCIS National Tracker

WESTERN CAPE VIEW

  • Nationally, the second half 2014 saw a return of public pessimism about the direction of the country. The latest data

point shows an even steeper increase in pessimism and the Western Cape is no different, even displaying slightly more pessimism than the national average.

  • Though public perception on direction of the country is not a direct reflection of government performance, with the run‐

up to local government elections this worrying negative trend should be monitored.

  • It is mainly unemployment and other economic factors, as well as perceptions of crime an d corruption that contribute

greatly to the negative sentiments.

NOTE: VIEWS OF WESTERN CAPE RESIDENTS COMPARED TO NATIONAL VIEWS.

66% 66%

WRO WRONG DIREC DIRECTION

25% 25%

RIG RIGHT DIREC DIRECTION

9% 9%

DON’T DON’T KNOW KNOW

PUBL IC OPINION: OVE RAL L COUNT RY DIRE CT ION

slide-88
SLIDE 88

WE ST E RN CAPE OPINION- OVE RAL L COUNT RY DIRE CT ION

Question: What makes you say the country is going In the right/wrong direction? % % Question: Who do you think is responsible for the overall direction in which the country is going?

So urc e : GCI S T ra c ke r Aug -Se pt 2015

slide-89
SLIDE 89

Source: GCIS National Tracker (Aug‐Sep15)

Question: In your opinion, what are the most important problems facing this country that government should address?

  • Unemployment remains by far

the greatest challenge across the country – affecting all levels of society.

  • Concerns raised by Western Cape

residents are no different from the general national concerns. With housing as a concern having gone down substantially.

  • Government priority areas are

similar to what respondents deem as challenges facing the country.

NOTE THIS GAP!

PUBL IC OPINION: T OP 4 CHAL L E NGE S F ACING T HE COUNT RY

MOST IMPORTANT CHALLENGES ~ WESTERN CAPE VIEWS

UNEMPL OYMENT

69%

CRIME

52%

HOUSING

26%

CORRUPT ION

24%

"Une mplo yme nt is a hug e pro ble m. T he o lde r pe o ple g e t S AS S A pe nsio ns, but the re is no thing fo r the yo uth." (NC,Co lo ure d,Mixe d,18-24,L S M 1-6) "Co rruptio n in the allo c atio n o f ho using is the big g e st se rvic e de live ry pro ble m and is like ly to be the c ause

  • f furthe r pro te sts."(KZ

N,Blac k,mixe d,25-34,L S M 4-6)

slide-90
SLIDE 90

HE ADL INE S ON WE ST E RN CAPE L OCAL GOVE RNME NT (JAN - OCT 2015)

So urc e : GCME Me dia Ana lysis (GCI S)

  • Media headlines about Western Cape Local Government focussed on matters related to Cape Town and to a lesser

extent Oudtshoorn, Manenberg, the Penisula and Khayelitsha. The names of the Cape Town Mayor (De Lille) and the Western Cape Premier (Zille) were also prominently mentioned in relation to provincial local government matters.

  • Issues that repeatedly received attention in media headlines were fires and issues affecting firefighters; the MyCity bus

rapid transport system; the tolling of roads, especially around Cape Town; services like electricity, water and housing; the Cape Minstrel Carnival dispute; and court action following protests in Cape Town.

slide-91
SLIDE 91

Question: How well or badly do you feel that the Provincial government (the government sphere of this province) and Local government (your municipality) is doing its job?

SPHE RE S OF GOVE RNME NT : PE RF ORMANCE E VAL UAT ION

%

Sour c e : GCI

S Na tio na l T ra c ke r (Aug -Se p 2015)

slide-92
SLIDE 92

MUNICIPAL IT IE S’ PE RF ORMANCE S

So urc e : Sta tsSA Ce nsus 2011

PERFORMANCE OF PERFORMANCE OF MUNICIPALITIES (2011) MUNICIPALITIES (2011)

Flush toilet connected to sewerage Weekly refuse removal Piped water inside dwelling Electricity for lighting City of Matlosana 93%

(North West)

Saldanha Bay 97%

(Western Cape)

Bergrivier 83%

(Western Cape)

Swartland 98%

(Western Cape)

Saldanha Bay 93%

(Western Cape)

Knysna 93%

(Western Cape)

Cape Agulhas 82%

(Western Cape)

Dr JS Moroka 98%

(Mpumalanga)

Drakenstein 90%

(Western Cape)

Mossel Bay 90%

(Western Cape)

Beufort West 81%

(Western Cape)

Cape Agulhas 98%

(Western Cape)

Kgatelopele 89%

(Northern Cape)

Govan Mbeki 92%

(Mpumalanga)

Hessequa 81%

(Western Cape)

Richtersveld 96%

(Northern Cape)

Govan Mbeki 89%

(Mpumalanga)

Kgatelopele 92%

(Northern Cape)

Swartland 81%

(Western Cape)

Molemole 96%

(Western Cape)

Nyandeni 2%

(Eastern Cape)

Moretele 1%

(North West)

Nyandeni 3%

(Eastern Cape)

Maphumulo 34%

(KwaZulu‐Natal)

Msinga 2%

(KwaZulu‐Natal)

Kagisano Molopo 1%

(North West)

Port St Johns 3%

(Eastern Cape)

Jozini 29%

(KwaZulu‐Natal)

Aganang 2%

(Limpopo)

Imbabazane 1%

(KwaZulu‐Natal)

Ntabakulu 3%

(Eastern Cape)

Msinga 25%

(KwaZulu‐Natal)

Mbizana 1 %

(Eastern Cape)

Ratlou 1%

(North West)

Intsika Yethu 2%

(Eastern Cape)

Ntabankulu 23%

(Eastern Cape)

Imbabazane 1%

(KwaZulu‐Natal)

Aganang 1%

(Limpopo)

Mbizana 2%

(Eastern Cape)

Umhlabuyalingana 14%

(KwaZulu‐Natal)

1 2 3 4 5 1 2 3 4 5

TOP 5 BOTTOM 5

(%) Percentage of households who receive the mentioned municipal services

slide-93
SLIDE 93

Source: GCIS Tracker

% w ho rated perform ance on indicator as “fairly w ell” / “very w ell” % w ho rated perform ance on indicator as “very badly” / “fairly badly”

Most positive performing areas of government. These fall largely into the areas of health care, welfare and

  • education. In Western Cape, healthcare indicators are

viewed the most positively especially combating and treating HIV/AIDS and TB, as well as vaccines for children. Least positive performing areas of government are employment and economy related. Western Cape’s sentiments are more or less the same as national sentiments.

GE NE RAL PE RCE PT IONS OF GOVE RNME NT PE RF ORMANCE

6 2 %

NATIONAL VIEW WESTERN CAPE VIEW NATIONAL VIEW WESTERN CAPE VIEW

7 2 % 7 4 % 7 8 % 7 6 % 5 6 % 6 0 %

slide-94
SLIDE 94

70%

E nsuring the re mo va l o f so lid wa ste

71%

Pro viding c le a n drinking wa te r to c o mmunitie s E nsuring a re lia b le supply o f e le c tric ity

45%

Question: How well or badly would you say your local government or municipality is handling each of the following matters?

I nc luding o r c o nsulting pe o ple in the lo c a l g o ve rnme nt pro c e ss

50% WESTERN CAPE VIEW 49%

L

  • c al

gove r nme nt pe r for manc e

  • Contrary to local government’s overall poor performance rating, most local

government services are perceived positively – in line with Stats SA reporting on progress in access to basic services. However, in the Western Cape it is ensuring a reliable supply of electricity and inclusion/consultation issues that come up as weak performance areas.

Sour c e : GCI

S Na tio na l T ra c ke r

PUBL IC OPINION: SOME L OCAL GOVE RNME NT PE RF ORMANCE INDICAT ORS

GENERAL HOUSEHOLD SURVEY 2002 2008 2014 Connected to mains electricity supply 77% 82% 86% Access to piped water 85% 89% 90% Household refuse removal 57% 60% 64%

slide-95
SLIDE 95

POSSIBL E DRIVE RS OF POOR PUBL IC CONSUL T AT IONS & PE RCE IVE D CORRUPT ION

Source: GCIS National Qualitative Research (2014) “But e ve n c o ming do o r to do o r to find o ut what yo ur pro ble m is, the y do n’ t do it, it’ s o nly whe n it c o me s to e le c tio ns statio n.” (GP, Randfo nte n, 25-34, L S M 4-6) "Co unc illo r o nly c o me to the c o mmunity whe n the y want to te ll us what the y plan to do . I f the c o mmunity re que st and me e ting to c o me and ask abo ut ho w far the y are with pro je c ts, the y do n’ t c o me " (MP,Blac ks,mixe d,35+,L S M 4-6) “Our c o unc illo r is se ldo m ac c e ssible in o ur villag e yo u c o uld o nly se e him whe n the re is a burning issue , he is no t that frie ndly that yo u c an ac c e ss him" (L P,Blac k,mixe d,35+,L S M 7-10)

Inac c e ssible

T his is a skill pro ble m, and no e xpe rtise be c ause fo r many ye ars the y have a te le me tric syste m that do e s no t wo rk. T he re is no manag e me nt skill o r the will to fix the se issue s.” (NW, Ruste nburg , mixe d, White , 35+, Afrikaans. L S M 7-10) "I think that the c o unc illo rs do n’ t re ad the do c ume nts the y are pre se nte d with and the y are no t allo we d to ask que stio ns....it lo o ks like the y do n’ t que stio n thing s and the y just take the m as the y are ."(MP,Blac ks,mixe d,35+,L S M 4-6)

L ac k of skills and c apac ity

"T he pe o ple in the c o unc il have a say o ve r who g e ts appo inte d. Be c ause I be lie ve the re is ne po tism. I t is po litic ally mo tivate d." (L P,White ,mixe d, 25-34, L S M 7-10) "We have c o unc illo rs in the c o mmunity, but the y do n’ t c arry the inte re st o f the c o mmunity, the y are o nly c o nc e rne d abo ut the ir familie s. I f a jo b o ppo rtunity be c o me s available , the family is e mplo ye d."(NC,Co lo ure d,Mixe d,25-34, L S M 4-6)

Ne potism and c or r uption 50%

I nc luding o r c o nsulting pe o ple in the lo c a l g o ve rnme nt pro c e ss

WESTERN VIEW NATIONAL VIEW

49%

I nc luding o r c o nsulting pe o ple in the lo c a l g o ve rnme nt pro c e ss

slide-96
SLIDE 96

MEDIA USE

Sour c e : SAARF

AMPS Ja n-De c 2014 & Ro o ts 2013

  • Newspaper and magazine readership in the Western Cape is above the national average.
  • Western Cape residents have high internet usage (49%) as compared to the national use of 39%.
  • Overtime there has been an overall increase in the use of community media across the country and across provinces. In

the Western Cape seven in ten people read some type of community newspaper.

% T

  • tal me dia use d in the past 7 days (P7D)

T V

97%

92%

Ra dio

87%

92%

Ne wspa pe r

60%

46%

Ma g a zine

62%

46%

Co mmunity Ra dio

38%

26%

Co mmunity T V

9%

11%

Co mmunity Ne wspa pe r

76%

66%

I nte rne t

49%

39%

slide-97
SLIDE 97

ME SSAGE MAT RIX

PARTNERSHIPS

TOGETHER WE MOVE SA FORWARD

BASIC SE RVICE DE L IVE RY

  • Programme: Back to Basics underway
  • However, Back to Basics should be coupled with a

bigger national communication campaign. This should be done taking into consideration that the period leading up to elections is normally contested which may influence service delivery protests.

PEOPLE MUST ‘FEEL’ CONSULTED IMPROVE COUNCILLOR COMMUNICATION DO THE BASICS & COMMUNICATE:

ELECTRICITY HOUSING

ENCOURAGE RESPONSIBLE CITIZENRY

Pho to g ra ph: Ministe rPra vin Go rdha n Ba c k to Ba sic s Pre se nta tio n – Se pte mb e r2014

slide-98
SLIDE 98

THANK YOU