Successfully Rolling Out a New Curriculum in California California - - PowerPoint PPT Presentation

Successfully ¡Rolling ¡Out ¡a ¡ New ¡Curriculum ¡in ¡California

California Motorcyclist Safety Program Motorcyclist Training Course

Today’s Talk

§ The bid, the contract, what Total Control brought to the table § The training; transition training and new instructor training § The management, working with the state and sites § How to choose a curriculum vendor

What We Did

§ Won the bid to manage the CMSP § Transitioned to new curriculum § Got up and running quickly and continue to work with sites § Trained 388 Instructors in 10 months § Will train 50,000+ students this year

The Contract

§ CHP made some changes to its IFB for 2015–2018

§ Curriculum

• Meets the NHTSA National Standard
• Modifiable to meet CHP objectives

within 30 days

• California-specific (content and naming)

The Contract

§ CHP made some changes to its IFB for 2015–2018

§ Livescan (fingerprinting) for all office personnel § Insurance requirements (added coverages)

We Won!

§ November 2014 Award

§ “There’s a form you have to sign.”

§ January 14, 2015 Contract Signed

§ First classes January 16 § 164 MTC instructors trained by January 31!

Total Control History

§ 16 years of success with intermediate and advanced training

§ Civilian § Military § International

§ 100,000+ copies of Total Control sold in five languages

Total Control Philosophy

§ Customer centric for all stakeholders § Spirit of Collaboration

§ Open communication at all levels

§ Transparency § Continuous Improvement

§ Custom tailored to customers § Quick turnaround of updates (electronic)

§ Consistency and Clarity § Risk vs. Reward

§ Risk put in is valued (in both directions)

Suite of Courses

§ CMSP Motorcyclist Training Course (CA-specific) (Total Control Beginner Riding Clinic) § Intermediate Riding Clinic § Advanced Riding Clinic, I and II § Track Clinic § Suspension Clinic § 3-Wheel Clinic (in development)

The Team

§ Lee Parks—President § Bobbie Carlson—PM § Stacey “Ax” Axmaker—Lead Instructor Trainer § David Beyer—Deputy PM § Steven Zarbatany—Software Czar § Janice Bagley—Insurance Queen § Tom Edgar—Range Manager § Ray Pierce—Range Designer § Transition Team § Dave Saam, Colleen Sepulveda, Jed Duncan, Leon Winfrey, Dave Bianco, Kevin Frantum, Earl Damron, Charles Norwood § Christie Ung—Office Manager

The Training

§ Transition training § New instructor training § Alignment between training and QA § Instructor expectations § Leadership and communication § Modeling § Customer service

The Curriculum

§ Content

§ Motorcycling is 27x more dangerous § Mental state—Fear § Smart Rider Commitments § Statistics on gear (helmet impacts, armor, boots, etc.) § Encourage advanced training

Cornering Focus (crash data)

§ Approx. 6 miles of cornering practice § SPAT (Speed, Position, Aim, Turn) § Lean then roll; roll then lean—it’s all good § Brief talk about trail braking (but not taught at the beginner level)

Resources

§ Instructor newsletter § Audio and video samples § Protocols § 24/7 access to management!

The Management

§ Site sponsors, contractors, CHP, leadership team § Some bumps along the way–overall good § Feedback from students/site sponsors § Insurance options—Janice Bagley

The Management

§ REMSgov § Statewide accountability and control of rider training data § REMSgov dt—desktop

• Sponsors, instructors, sites, courses,

certificates, DMV DL389, incidents, etc. § Data validation and integrity

• RTFT
• Zero Defect

The Management

§ REMSgov § Student registration system neutral

• EDI—electronically transmit training data

– CSV – Business rules

• REMSsz—sponsor zone

– On line portal – Data entry – Reporting – Online help

The Management

§ REMSsz—Sponsor Training § Webinar § Online registration § Three sponsors per training session § Hands on training § Hyper-focus support

The Management

§ REMSiz—instructor zone § Instructor on line resource

• Personal profile management
• Course certification dashboard
• Notifications and reporting

§ REMSgz—government zone § CHP on line inquiry and reporting tool

• Sponsors, instructors, students
• DMV DL389
• Graph reports

The Management

§ REMSir—incident report manager

§ Online tool § Linked to class and student data § Data validation and integrity

§ REMSsurvey

§ On line QA and information gathering tool § Integrates with student and sponsor data § MBE practice

• User defined thresholds
• Alarms

Some Results So Far

§ In-course crashes down § Mileage per class up § Plans for winter, 2016 and beyond

§ Instructor updates § Test Ride Clinic § More Riding Clinic § IRC, ARC I and II

Meet the Sponsors

§ David Cooper § Charlie Fernandez § Bekki Davis § David Bianco § Tom Edgar

Choosing a Vendor

§ You have a choice! Choose wisely. § Comparison Worksheet

§ Great for choosing a vendor and for writing RFPs/IFBs

Questions?

Contact info

§ Lee Parks—lee@totalcontroltraining.net § Bobbie Carlson—bobbie@totalconroltraining.net § Stacey “Ax” Axmaker—ax@totalcontroltraining.net Total Control Training, Inc. 15329 Bonanza Road, Ste. B Victorville, CA 92392