Suddenly Supervising & Managing Remote Staff Wednesday, April - - PowerPoint PPT Presentation

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Oct 09, 2023 171 likes •428 views

Suddenly Supervising & Managing Remote Staff Wednesday, April 29, 2020 Agenda Small Groups 2 Small Groups 1 Presenter Challenges & Tools Intros introductions 1 2 4 5 6 3 Context Presentations Synthesis Setting WELCOME

SLIDE 1

Suddenly Supervising & Managing Remote Staff

Wednesday, April 29, 2020

SLIDE 2

Agenda

Presenter introductions

1 2 3 4

Context Setting Presentations Small Groups 1 Intros

5

Small Groups 2 Challenges & Tools

6

Synthesis

SLIDE 3

WELCOME

Christine Fecko

General Counsel of the NYS IOLA Fund

SLIDE 4

Ellen Hemley

Shriver Center

Presenters

Terrance O’Neil

Shriver Center

Rasheedah Phillips

Shriver Center

SLIDE 5

SLIDE 6

Supervising for Quality & Impact

SLIDE 7

Welcome & Context

SLIDE 8

YOUR RESPONSES TO SURVEY

SLIDE 9

Suddenly Supervising & Managing Remote Staff

Roles of and tools that supervisors can use to support the staff they supervise during global pandemic Peer-support

SLIDE 10

POLLS

SLIDE 11

How we/our staff are doing

Individual/ collective trauma Social Isolation Distractions at Home Privacy Issues New/Shifting Standards of Professionalism Technology

SLIDE 12

Small Groups – Introduce Yourselves - Page 10 of Handout

Name, organization, where located. How are things going for you generally? What’s it like working from home?

SLIDE 13

Communications Policies & Procedures Diversity, Equity & Inclusion Performance Expectations

SUPERVISORY ECOSYSTEM

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Diversity, Equity & Inclusion

Acknowledge challenges –

not all staff have access to same work environment

Develop policies based on

& responsive to this reality

SUPERVISORY ECOSYSTEM

SLIDE 15

Policies & Procedures

Time-off
Flexible schedules
Tech support
Contingency plans –

when someone gets sick

Use of shared calendars

SUPERVISORY ECOSYSTEM

SLIDE 16

Performance expectations

Performance expectations:

workload, deadlines

New/emerging client needs,

court closures, moratoriums

Revised deliverables – vis a vis

funders

SUPERVISORY ECOSYSTEM

SLIDE 17

Communications

Weekly Communication
Regular team meetings
Staffing changes:

furloughs, pay cuts, layoffs

SUPERVISORY ECOSYSTEM

SLIDE 18

Roles of Legal Aid/Public Interest Law Supervisors

SUPPORT EDUCATE QUALITY & EFFECTIVENESS

SLIDE 19

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19

SUPPORT EDUCATE QUALITY & EFFECTIVENESS

Check-ins
How staff coping
Motivation
Sense of community
Needs/challenges

SLIDE 20

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19

SUPPORT EDUCATE QUALITY & EFFECTIVENESS

Expectations
Honest conversations
New/shifting standards
Ever-changing landscape

SLIDE 21

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19

SUPPORT EDUCATE QUALITY & EFFECTIVENESS

Coaching, training
How to work remotely
Needs of clients
Changes in law
Job responsibilities

SLIDE 22

Small Groups – Page 11 of Handout

Instructions:

Choose notetaker, timekeeper, facilitator
Respond to questions below; notetaker to record themes

Agenda:

Brief intros - organization, state
What challenges in supervising remotely have you been experiencing?
Which of the practices presented seem most useful to you in addressing those

challenges?

What other practices have you been using that you can recommend to others?

SLIDE 23

July & November

https://www.povertylaw.org/events/overview/supervising-for-quality-impact/

Let us bring this training to you! Our private trainings can be customized and tailored to meet the particular needs of your staff.

SLIDE 24

For more information, contact: Rasheedah Phillips

Senior Advocate Resources & Training Attorney

rphillips@povertylaw.org