Transforming Cook County Changing the game with shared services and - - PowerPoint PPT Presentation

Transforming Cook County

Changing the game with shared services and open government

What is driving the need for transformation? (Part 1)

$1,750 $1,850 $1,950 $2,050 $2,150 $2,250 $2,350 $2,450 $2,550 $2,650 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Millions Revenue Expenses

($210) ($659) ($453) ($537)

Cook County’s fiscal crisis

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What is driving the need for transformation? (Part 2)

Mainframe (1980) Midrange (1990) Servers (2000) Virtualized Server Environment (2005) Private Cloud (2010) Community Cloud (2015)

Cook County is here.

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What is driving the need for transformation? (Part 3)

• Applications were built in the 1980s

and 1990s

• Mission critical functions run on the

mainframe and midrange

• Staff are not BAs and developers;

they are legacy application managers

• Five financial systems
• Single-threaded, siloed apps, running
• n separate platforms
• Little to no data sharing or cross-

boundary services

• Vendor-centric projects
• No project prioritization or

governance, no project management methodology, no change control, no service catalog, no SLAs

• No strategy

Transforming Cook County Page 4

What can government learn from Zipcar?

car ownership shared car usage

• nsite datacenter

public/community cloud computing city hall

Behavior change

civic apps

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What can government learn from Zipcar? Back office:

– Shared services – Interoperability of systems and processes – Collaborative planning and governance

Front office:

– Cross-boundary processes – Partnership with the public – Government as a platform

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Lesson #1: Identify candidates for shared services

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Infrastructure (Telecom, Networks, Servers, Desktop, Helpdesk)

Point Solutions (federated)

Enterprise Apps (IT shared service) Infrastructure (IT shared service)

Enterprise Apps (email, MS-Office, Sharepoint, ID mgmt, cybersecurity) Point Solutions (business systems)

Lesson #2: Think outside the organization

Reorganization City-County collaboration City-State fiber project IT governance Program management

• ffice

Performance management Open data IT staff consolidation Network refresh Fiber sharing agreements Mainframe

• utsourcing

Virtualization Time and attendance ERP readiness Regional portal Civic apps IT contract consolidation Metro-area consortium Justice and property system planning ERP Big data / GIS Community cloud IT shared services Public technology commission Justice and property systems ERP

Cook County’s 4-year IT strategic plan

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Lesson #3: Leverage a change in behavior

IT Investment Board Property Workgroup Health Workgroup Business Workgroup Justice Workgroup

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Cook County’s IT collaborative board model: allocation of scarce resources

Lesson #4: Let the customer do some of the work

• Open government / open data
• Government publishes data
• Ensure accuracy and timeliness
• Privacy and security
• Visualizations, downloads
• Crowdsourcing, social media
• Developer-entrepreneur-friendly

– Open source API – Apps contests – Meetups – Hackathons

• Share economy
• Trust relationship

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Thank you!