No one dislikes a person whose story they know. ~~Meg Wheatley - - PDF document
2014-10-08 No one dislikes a person whose story they know. ~~Meg Wheatley Plan for Presentation !! Introduce: Dialogic / Story Telling Approach: Appreciative Inquiry Present: 2 - Insights 8 - Assumptions 1 - Take Away. Wish: You
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~~Meg Wheatley
!!
Introduce: Dialogic / Story Telling Approach: Appreciative Inquiry
Present: 2 - Insights 8 - Assumptions 1 - Take Away. Wish: You will weave story telling into your work to strengthen your current practice.
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for the purposes of:
the systematic investigation of the quality of programs, projects, subprograms, subprojects, and/or an
together or singly for the purposes of decision making, judgments, conclusion, findings, new
knowledge, organizational development, and capacity building in response to the needs
Evaluation as cited in the JCSEE Program Evaluation Standards (2011) by Yarbrough, Shulha, Hopson and Caruthers
70% of Change Projects are Unsuccessful ~~John Kotter.
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McKinsey & Company conducted a global study on success rates of change projects with 1600+ CEOs
The Inconvenient Truth About Change Management
Why it isn’t working and what to do about it.
~~McKinsey & Company Article
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Fairmount Minerals Professor
the Weatherhead School of Management, Case Western Reserve University. Faculty Director at the Center for Business as an Agent of World Benefit.
Might it be that the methods we use determine what we find?
Circa 1984
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Positive Image Positive Action
Culture is formed by the stories we tell ourselves about ourselves.
We have reached the end of problem solving as a mode of inquiry capable of inspiring and sustaining human system change. The future belongs to methods that affirm, compel, and accelerate learning while including the voices of all the people who will be affected by the change.
~~David Cooperrider
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Hunter Douglas Video Appreciative Inquiry Case Study (3 minute video) https://www.youtube.com/watch? v=eLOM4kxOO_Q
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Stories$
(Inquiry)$
Together$
make$ meaning$
Assess$/$
Adjust$ Mindset$
Reframe$
Mental$ Model$
Take$
Ac?on$
Stop$&$
Reflect$
2014-10-08 8 Storytelling has the power to transform change resistant organizations.~~Steve Denning
Noboru Kitahama
Street Kids Ghana
Google Images Ghana Street Kids
2014-10-08 9 Street Kids Ghana
Without shedding some of their own assumptions, the interviewers would find it nearly impossible to meet each street child on his or her own terms and then accept that child as he or she is in order to learn more.
~~ Mette Jacobsgaard
Google Images Ghana Street Kids
2014-10-08 10 It’s not about ignoring the negative. It’s all about seeing the world differently validating and reframing It’s not about ignoring the negative.
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On a scale of 1 to 10, describe your comfort level? If comfort level decreased: What has helped in the past to increase your comfort? Focusing on what you want to have more of INSTEAD
Deficit Issues Focus! ! ! Low morale! ! Bullying! ! Lost luggage ! ! ! Customer dissatisfaction! ! !
!!
Affirmative Inquiry Focus High motivation Safe & inclusive school Creating an exceptional arrival experience Creating brilliant customer experiences
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something works.
move in the direction of what they study and inquire into.
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moment and there are multiple realities.
questions of an
an individual influences them in some way.
confidence and comfort to journey into the future (unknown) when they carry forward parts of the past (known).
the past they should be the best parts. Bring our luggage NOT our baggage
.
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creates our reality.
differences.
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Examples
Creating Brilliant Customer Experiences
250 participants for 2.5 days
Post Summit: everyone conducted 5 interviews with colleagues in different departments and functions.
Within 3 weeks, 43% of 3,500 person
creating new ideas for improving customer service (Summer 2008)
8 months later
(Spring 2009)
2nd summit
Additional 250 employees brought together for 2.5 days.
2014-10-08 16 CLBC Community Action Employment Initiative
720 interviews conducted in 30 communities across BC (pre-summit); 160 self advocates, funders, service providers & other stakeholders came together for a 2 day summit to create recommendations & begin to develop action plans.
CLBC Community Action Employment Plan – 2013 to 2015
(Link to the report is in the AI Resource handout)
2014-10-08 17 453 Pre-Summit Interviews
(10% of staff + 135 students + 40 parents)
2 day Summit
(Students, teachers, admin, support, parents & community partners)
Six Qualities of Service Excellence:
Culture of Care Recognized & Valued Individualized Care Collaboration & Communication Above & Beyond Action: Start to Finish
When the best leader’s work is done, the people say:
“We did it ourselves!” ~~ Lao-tsu
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Welcome to Kindergarten Parent Evening June 2013
Results from student survey
being in kindergarten Naismith Welcome to Kindergarten (WTK) June 2013: Parent Interview Questions - Survey 1. Describe a time when your child was really engaged in
What was happening and what made it a special moment? 2. Tell us about a star moment from your WTK experience at Naismith. 3. If you had three wishes for your childs first week as a Naismith student, what would they be?
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School Initiated Student Evaluation
Fall 2013
4 & 5 students
commitments & measures Spring 2014
performance against commitments
actions incorporated into 2014/15 school success plans Fall 2014
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learning(from(the( PAST((
(Con?nuity)$
ideal(FUTURE((
(Novelty)(
the(energy(to( take(ac2on( NOW(
(Transi?on)$
Framework by Maureen McKenna
What you focus on … you get more of
2014-10-08 21 Coaching for Performance
Invitation to share stories of the past and of the future ….
Building Relationships? Fixing Problems?
While hard data may inform the intellect, it is largely soft data that generates wisdom. They may be difficult to analyze, but they are indispensable for synthesis – the key to strategy making.
~~Professor Henry Mintzberg, McGill University
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Thank you to David Cooperrider, Jane Magruder Watkins and the international Appreciative Inquiry community for generously sharing their knowledge, ideas and resources. I am grateful to be part of this vibrant community – focusing on the triple bottom line: People, Planet and Profit
Contact Information: Maureen (Mo) McKenna mckenna.maureen1@gmail.com www.innovationworks.ca 416-921-3204
$$ $
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!!
In groups of 3 or 4, reflect on the morning presentations … How might you weave storytelling into your work? OR if you use storytelling How are you currently weaving storytelling into your work? Be prepared to share one insight or practice
“If$not$us,$who?$$$ $ $ $ $ $If$not$now,$when?”$ $ $ $ $ $ $ $ $ $~~Annon. Personal Reflection:
What is one small change
as a result of participating in this session?