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Patient Safety In A Changing Healthcare World
The answer is in YOUR hands!
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2 Million Patients a year
contract Hospital-acquired Infections
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Over 100,000 Patients a year die.
76,976 Record attendance on March 29, 2015
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Patient Safety In A Changing Healthcare World The answer is in - - PDF document
Patient Safety In A Changing Healthcare World The answer is in - - PDF document
Patient Safety In A Changing Healthcare World The answer is in YOUR hands! 1 2 1 2 Million Patients a year contract Hospital-acquired Infections 3 Over 100,000 Patients a year die. 76,976 Record attendance on March 29, 2015 4 2 We
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“We can't solve problems by using the same kind of thinking we used when we created them.”
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Traditional Thinking
Obese Elderly Smoker Sedentary Diabetes Chronic Illness Non-Compliant No English
New Perspective
Gout Back injury
Knee Replacement Delayed Diagnosis
MRI
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Families are more ENGAGED than ever
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Strategies Programs
CULTURE
Motives
Beliefs Values
Habits Self Image
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Fever, Pain & Nausea
Great Teamwork Open Communication
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Things Began To Change
Severe Pain, Increased Nausea, Swelling
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Listening is the first step to Engaging Patients
Patients know their bodies, listen to their concerns.
August 19th - Doctor makes a 2 inch opening
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Protect Yourself and Others With PPE
August 20th - Doctor & Mom open and pack stomach with gauze.
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Patient Safety is a TEAM effort!
VS
How Does YOUR Culture Affect the Patient Experience?
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Infection Continues To Spread.
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Communication is more important than ever following an ADVERSE EVENT.
DON’T shut the patient & family out! Answer questions and be transparent.
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According to a 2010 AHRQ survey of hospital staffers
"are afraid to
ask questions when
something does not seem right."
37%said they
Leaders Set The Cultural Tone.
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WHAT’S WRONG WITH THIS PICTURE?
A Culture That VALUES Safety
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“Quality is never er an accident ident
… it is always the result of high intention, sincere effort, intelligent direction and skillful execution.”
~William A. Foster
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What canYOU do
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Respect, Integrity & Engagement Start at the Top
+ =
Administration Staff Patients
Role-models Respect Shows Genuine Interest Makes Time for Questions Gives Encouragement Promotes Integrity Leads the Team Open to Feedback Hears Concerns Observes Environment Feel Respected Feel Acknowledged Show Respect Show Genuine Interest Make Time for Questions Gives Encouragement Embraces Teamwork Open to Feedback Hears Concerns Champion Patients Perform with Integrity Feel Respected Feel Acknowledged Believe Their Providers Care Trust Their Caregivers Feel Safe Feel Free to Ask Questions Feel Encouraged Feel Like A Partner More Compliant Better Outcomes
SATISFIED CUSTOMER
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My Charts Patient Portal Invite patients to sit on hospital committees Classes on issues important to patients
Ways to Engage Patients & Families
Involve patients in the policy review process to ensure they are Patient-Centered Focus Groups with former Patients Invite patients to participate
- n Advisory
Councils Timely & genuine responses to concerns and complaints Encourage participation in nurse change of shift report Invitation to participate
- n rounds
CLAS appropriate educational materials
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Patients find it easier to evaluate the quality of the service they receive, than to evaluate the quality of the care they receive. Patients may not remember what you told them, but they will always remember how you made them feel.
~ Maya Angelou paraphrase
Therefore, quality of service may play a bigger role in their choice of facility, physician and practice.
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Leaders must talk about it all the time – must be engaged in the efforts Everyone must be OPEN to patient feedback Everyone must truly see the patient as a partner with your
- rganization and
in their care
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When you're finished changing, you're finished
Benjamin Franklin
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It only takes a second to change a lifetime.
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Discharge is just the beginning…
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In a Culture of Chance
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BE THE CHANGE
You want to see!
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www.ALICIACOLE.com Linkedin: AliciaRCole Twitter: @SafetyASAP Twitter: @MizCole2u
The Cole Family Thanks You!
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