Engaged Employees What Do They Want? Bernadette Fortenbaugh Lori - - PowerPoint PPT Presentation

▶
engaged employees
SMART_READER_LITE
LIVE PREVIEW

Engaged Employees What Do They Want? Bernadette Fortenbaugh Lori - - PowerPoint PPT Presentation

Dec 17, 2022 117 likes •335 views

Engaged Employees What Do They Want? Bernadette Fortenbaugh Lori Gillespie CMS Leadership Institute Engagement: What is it? Employee Engagement is the emotional commitment the employee has to the organization and its goals. 3/30/2018

slide-1
SLIDE 1

Engaged Employees

What Do They Want?

Bernadette Fortenbaugh Lori Gillespie CMS Leadership Institute

slide-2
SLIDE 2

Engagement: What is it?

  • Employee Engagement is the emotional commitment

the employee has to the organization and its goals.

3/30/2018 Engaged Employees: What Do They Want? 2

slide-3
SLIDE 3

3

  • Fair Pay
  • Supportive Management/

Great Boss

  • Being Recognized, Valued

and Respected

  • Benefits
  • Meaningful Work, Making a

Difference and Contribution

  • Pride in Organization, its

Mission and Product

  • Great Work

Environment/Culture

  • Flexibility

WHY PEOPLE STAY

  • Job Security and

Stability

  • Autonomy, Creativity

and a Sense of Control

  • Location
  • Diverse, Changing Work

Assignments

  • Fun on the Job
  • Being Part of a Team
  • Work/Life Balance
  • Loyalty/Commitment to

Organization or Co-Workers

  • Comfort on the Job

SatisfACTION Power- Bev Kaye

What Gets You Excited about Your Work?

slide-4
SLIDE 4

Survey Says…

3/30/2018 Engaged Employees: What Do They Want? 4

  • Exciting Work and Challenge
  • Career Growth, Learning and Development
  • Working with Great People and Relationships

Bev Kaye

Same for Everyone?

  • Stay Conversation
  • Motivators Assessment
  • Engagement Profile
  • Communication, Growth, Recognition, Trust

Gostik & Elton Kevin Kruse

slide-5
SLIDE 5

What Do We Know?

  • Think of successful companies
  • What they have in common?
  • Ex. Seattle Fish Market
  • Happy employees- happy customers- and productivity & performance up!

3/30/2018 Engaged Employees: What Do They Want? 5

slide-6
SLIDE 6

Why Do We Care?

3/30/2018 Engaged Employees: What Do They Want? 6

slide-7
SLIDE 7

Impact on Business…… on Individuals

3/30/2018 Engaged Employees: What Do They Want? 7

slide-8
SLIDE 8

8

WHY PEOPLE STAY

Models- What We Know

Patrick Lencioni

  • Everyone needs others to acknowledge, take an interest in,

and care about who they are

  • People who see themselves as invisible, generic, or

anonymous cannot love their jobs

  • Impact must be real, and people must

see how their work makes a difference

  • Understanding how people impact
  • thers provides a sense of purpose and

motivation

  • People who don’t see their impact may

minimize effort and maximize benefits to themselves

  • Without a tangible means for

assessing success or failure, motivation deteriorates

  • People need to be able to gauge

their achievement and level of contribution as often as possible

slide-9
SLIDE 9

Career Fit

3/30/2018 Engaged Employees: What Do They Want? 9

slide-10
SLIDE 10

What Do They Want?

  • Bev Kaye (Exciting Work and Challenge, Career Growth, Learning and

Development, Working with Great People and Relationships)

  • Lencioni model (Known, Job Matters, Measurement)
  • Kevin Kruse (Communication, Growth, Recognition, Trust)
  • Ideal job: interests, skills, values
  • Research
  • Surveys/ focus groups: EVS/ other
  • “Watercooler”….
  • So…. How do we get our employees more engaged?

3/30/2018 Engaged Employees: What Do They Want? 10

slide-11
SLIDE 11

How Do We Get Employees Engaged?

  • Employee Strategies
  • CMS Program/ Office Strategies
  • CMS-Wide Strategies

3/30/2018 Engaged Employees: What Do They Want? 11

slide-12
SLIDE 12

Employee Strategies

  • Career workshops
  • Career exploration/ planning, IDP, Resume, Interviewing, Satisfaction Power
  • CMSLI leadership courses
  • Role and topic based; multiple venues, needs assessments
  • EQLeadership, relationship building, communication, etc.
  • Organization development with teams
  • Self-development assessments -MBTI, SDI, Eqi, DiSC, Strengths Finder
  • Career and Leadership Coaching
  • Mentoring -formal and informal
  • Recognition- at multiple levels
  • Related training for managers- partnering, coaching, 360 Feedback

3/30/2018 Engaged Employees: What Do They Want? 12

slide-13
SLIDE 13

CMS Program/ Office Strategies

  • CMS program/ office workgroups- employee driven action plans

based on specific EVS/ other feedback

  • Skills training- Project Management, IT, COTR, Lean, etc.
  • Cross-component collaborative initiatives

3/30/2018 Engaged Employees: What Do They Want? 13

slide-14
SLIDE 14

CMS-Wide Strategies

  • Telework
  • Work schedule flexibilities
  • Improved internal communication (DICE)
  • CMS Awards program
  • Collaboration technology
  • Intra-Agency Rotation Program (4th cohort)
  • Competitive development programs
  • HHS collaborations/ opportunities (e.g. recruitment)
  • Employee Assistance programs (work-life balance, employee health, etc.- the

whole employee)

3/30/2018 Engaged Employees: What Do They Want? 14

slide-15
SLIDE 15

Outcomes: What We Found

  • Employees are eager for/ appreciate career opportunities (training,

coaching, mentoring, rotational programs, shadowing….)

  • Employees like added opportunities to engage with their managers (1 on 1,

etc.)

  • Employees appreciate improved communication vehicles (All-hands, TJI/

Manager newsletters)

  • Employees like support for work-life balance (telework, work schedule

flexibilities, improved technology, Employee Assistance Programs)

  • Managers/ employees appreciate advice on career development
  • “Repeat Business” with OD clients
  • Positive feedback from coaching clients
  • Client testimonials and qualitative feedback

3/30/2018 Engaged Employees: What Do They Want? 15

slide-16
SLIDE 16

How Will We Know Employees are More Engaged?

  • Performance/ behavior changes
  • Culture change: recognition/ trust
  • Possible EVS engagement index movement
  • Improved relationships
  • Performance increases
  • More discretionary effort
  • Happier employees
  • And…

3/30/2018 Engaged Employees: What Do They Want? 16

slide-17
SLIDE 17

Network: what strategies have you tried to engage your employees?

  • Open discussion…..

3/30/2018 Engaged Employees: What Do They Want? 17

slide-18
SLIDE 18

Key Takeaways

  • Consider key factors in employee engagement
  • Big 3: Exciting Work/Challenge; Career Growth, Learning and Development; Working

with Great People and Relationships

  • Known, Job Matters, Measure How I’m Doing
  • Individual Motivation (Communication, Growth, Recognition, Trust)
  • Career Fit (values, skills, interests)
  • Examine strategies to address employee engagement
  • Discuss outcomes and results
  • Network with other HHS colleagues- compare approaches

3/30/2018 Engaged Employee: What Do They Want 18

slide-19
SLIDE 19

3/30/2018 Engaged Employees: What Do They Want? 19

slide-20
SLIDE 20

Resources

  • For additional information please visit:
  • *Bev Kaye, Love ‘Em or Lose ‘Em
  • *Bev Kaye, Satisfaction Power
  • https://careersystemsintl.com/
  • *Patrick Lencioni, Managing for Engagement
  • https://www.tablegroup.com/
  • Ken Blanchard, The New One Minute Manager
  • Kevin Kruse, Employee Engagement 2.0
  • https://www.kevinkruse.com/profile/
  • Tom Rath, Strengths Finder 2.0

* Book and training

3/30/2018 Engaged Employees: What Do They Want? 20

slide-21
SLIDE 21

Contact Information Bernie Fortenbaugh, SPHR, ACC bernadette.fortenbaugh@cms.hhs.gov Lori Gillespie lori.Gillespie@cms.hhs.gov CMS- Division of Talent Development

3/30/2018 Engaged Employees: What Do They Want? 21